IT Manager/Systems & Support Manager

Comtecs Ltd; Lancaster; On-site; GBP 80,000 - 100,000; Full time

Job summary

A well-established professional services company is seeking an experienced IT Manager/Systems & Support Manager in Lancaster. You will manage a team and ensure the smooth operation of IT systems across multiple locations, driving improvements through project delivery and adhering to ITIL practices. The ideal candidate will have a strong background in Microsoft technologies and network management. This role offers a salary around GBP 45k.

Qualifications

• Proven experience in IT management and support roles.
• Knowledge of Azure cloud and Windows Server environments.
• Strong understanding of service delivery and ITIL methodologies.

Responsibilities

• Oversee the management and maintenance of all systems.
• Support the delivery of infrastructure-related projects.
• Manage a small team of engineers across multiple locations.

Skills

Microsoft Azure

Microsoft 365 Office

Project management

ITIL

Team management

Tools

Exchange

VMWare

Networking technologies

Job description

IT Manager/Systems & Support Manager - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Team Management, Service Delivery, System Management, Project Delivery, ITIL. Permanent, Lancaster, Lancashire, c.GBP45k

IT Manager/Systems & Support Manager Required by professional services company with systems and support team dispersed across multiple UK locations servicing a global operation.

Working within a full life cycle IT management capacity successful candidate will manage a small team and oversee the support and management of the global business systems whilst working to improve the environment via project delivery and service management practices largely focused around ITIL. You will work in a hands-on capacity where appropriate but ultimately have responsibility for the oversight for the:

• Management and maintenance of all systems - hardware, software, telephony, and data networks.
• Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure.
• Support the management and delivery of projects related to business and infrastructure environments
• Maintain technical oversight of core Windows server is your cloud office 365/exchange Mail Server environments as well as L2/L3 network environments as well as Desktop infrastructure for a medium-sized global business
• Develop and manage technology policies and procedures to ensure compliance and efficiency
• Manage and develop a small team of engineers across multiple locations in the UK.

We are open to receiving applications from all areas of industry including academia/education and seek a mix of technical and managerial experience and capabilities:

• Knowledge of Microsoft Azure and server technologies, Microsoft 365 Office, particularly Exchange and SharePoint.
• Knowledge of layer 2 and 3 networks, IPS/IDS Firewalls
• On prem and cloud based backups; Sage and other business applications.
• Management of small multidisciplinary teams
• Service delivery and project management
• ITIL awareness

This is an excellent opportunity to join a well-established medium-sized global business in the ongoing enhancement of their core business systems. Aside from the management of the core team you will be responsible for the graduate intern program intake from the local universities within the city of Lancaster. You will need to live within the local vicinity of Lancaster or Preston and be able to commute into the city easily.