IT Manager – Supplier & Service Management - Hybrid - 19688

RecruitmentRevolution.com; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading recruitment firm in London seeks an experienced IT Manager for supplier and service management. This hybrid role involves overseeing vendor relationships and driving IT service improvements for an infrastructure-focused company. The ideal candidate has a degree in IT or equivalent, CIPS Level 4, and 1+ years' experience in outsourced IT contracts. Benefits include a salary of £40,000 - £60,000 DOE, up to 10% bonus, and 25 days annual leave.

Benefits

Generous annual leave

Performance linked annual bonus

Pension scheme

Training and development opportunities

Qualifications

• 1+ years running outsourced IT or telecoms contract.
• Familiar with vendor performance reviews.
• Managed multi-supplier contracts end-to-end.

Responsibilities

• Manage full lifecycle for 6+ IT/telecoms vendors.
• Control a £700k IT OPEX budget.
• Communicate clearly with executives and vendors.

Skills

Vendor management

IT service delivery

People-focused

Data-driven

Clear communication

Education

Degree or equivalent in IT, Information Systems or Business Management

CIPS Level 4

ITIL v4 Managing Professional or higher

Tools

Microsoft Cloud environment

ISO 27001

GDPR

Job description

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IT Manager – Supplier & Service Management - Hybrid - 19688, London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

2994016f6f4b

Job Views:

9

Posted:

12.08.2025

Expiry Date:

26.09.2025

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Job Description:

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £60,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills: 1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•Control £700k IT OPEX budget; track costs and manage asset register
•Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•Understanding Microsoft Cloud environment
•Run IT Teams across Microsoft stack
•Led RFPs, contract negotiations, and vendor performance reviews
•Tracked SLAs and supported supplier-led change projects
•Familiar with ISO 27001, GDPR, and risk reporting
•Clear communicator with execs, users, and vendors
•Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•Performance Linked Annual Bonus.
•Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.