IT Manager - Supplier & Service Management - Hybrid

ZipRecruiter; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A workforce solutions provider is seeking an experienced IT Manager to oversee vendor management and service delivery. The role is based in West London, requires managing multiple IT/telecom contracts, and offers a competitive salary of £40,000 - £60,000. Applicants should have relevant certifications, a degree, and experience in managing outsourced IT services.

Benefits

Generous annual leave (25 days)

Performance linked annual bonus

Pension scheme - 5% matched

Job-specific training and development opportunities

Qualifications

• Minimum 1 year of experience running outsourced IT or telecoms contracts.
• Certification in ITIL v4 Managing Professional or higher.
• Experience in contract management and negotiations.

Responsibilities

• Manage full lifecycle for multiple IT/telecoms vendors.
• Oversee and drive service improvements based on SLAs.
• Control and track an IT OPEX budget of £700k.

Skills

Managing outsourced IT contracts

Vendor performance reviews

ITIL metrics

Data-driven cost improvement

Education

CIPS Level 4

Degree in IT, Information Systems, or Business Management

Tools

Microsoft Cloud environment

Microsoft stack

ISO 27001

Job description

Job Description

Are you ready to take ownership of IT supplier and service performance in a fast-paced, purpose-driven environment?

We’re looking for an experienced IT Manager to lead vendor management and service delivery for our growing infrastructure-focused business. This is your chance to step into a hands-on role where you'll shape supplier relationships, drive IT service improvements, and influence strategic outcomes - while working with a passionate team that’s committed to building better lives and stronger communities.

If you're commercially sharp, people-focused, and ready to make a meaningful impact, we’d love to hear from you.

The Role at a Glance:

IT Manager
West London - Onsite 4 days a week
£40,000 - £60,000 DOE. Plus up to 10% annual bonus
Benefits include 25 days annual leave, performance related annual bonus, pension scheme, on-going training and development.

Your Skills:1+ years running outsourced IT or telecoms contract. CIPS Level 4. Degree or equivalent in IT, Information Systems or Business Management. ITIL v4 Managing Professional or higher.

Who we are:

We’re a trusted leader in delivering end-to-end workforce solutions - from recruitment and technology to workforce supply, management, and training - tailored for the infrastructure, construction, and civil engineering sectors.

Key Responsibilities:

•Manage full lifecycle for 6+ IT/telecoms vendors, including contracts, renewals, and performance reviews
•Oversee daily/weekly SLAs, drive service improvements, and align to ITIL metrics
•Lead IT governance board; maintain risk register and support ISO/cybersecurity compliance
•Control £700k IT OPEX budget; track costs and manage asset register
•Sponsor supplier-led projects (e.g., ERP, M365); build cases and track benefits
•Communicate clearly with execs; use NPS/CSAT to improve supplier service

What You’ll Bring to the Team:

•Managed multi-supplier, outsourced IT & telecoms contracts end-to-end
•Understanding Microsoft Cloud environment
•Run IT Teams across Microsoft stack
•Led RFPs, contract negotiations, and vendor performance reviews
•Tracked SLAs and supported supplier-led change projects
•Familiar with ISO 27001, GDPR, and risk reporting
•Clear communicator with execs, users, and vendors
•Data-driven; focused on cost, service, and risk improvement

Certifications & Education:

•ITIL v4 Managing Professional | PRINCE2 Practitioner | Agile PM
•CIPS Level 4 (Commercial & Contract Management)
•Degree in IT, Info Systems, or Business Management

Why Join Us?

We value our employees and offer a range of benefits to support your well-being and professional growth:

•Generous Annual Leave – 25 days of holiday per year (pro-rated in the first year).
•Performance Linked Annual Bonus.
•Pension Scheme – 5% matched Auto-enrolment with People’s Pension after 3 months.
•Training & Development – We invest in our people, offering job-specific training and career development opportunities.

Join us and be part of a team that values growth, support, and career progression!

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.