IT Manager

Heaven Media Ltd; Wednesfield; Hybrid; GBP 20,000 - 27,000; Part time

Job summary

A technology company is seeking an experienced IT Manager to oversee the IT infrastructure and cybersecurity efforts. This hands-on role involves providing support, managing software and hardware, and developing IT strategies. The ideal candidate has strong experience in IT infrastructure, is skilled in helpdesk support, and possesses relevant degrees or certifications. This part-time position offers a hybrid working model with competitive compensation.

Benefits

Employee Assistance Program (EAP)

Paid sick leave

Flexible working hours & hybrid working

Birthday/life-event day off

Cycle to work scheme

Social events

Employee recognition and reward schemes

Free on-site parking

Employee referral program

Qualifications

• Strong experience in IT infrastructure, networking, cybersecurity, and cloud systems.
• Skilled in day-to-day helpdesk support and Microsoft 365 administration.
• Experienced in software lifecycle and hardware asset management.

Responsibilities

• Manage and maintain IT infrastructure and systems across the business.
• Lead cybersecurity efforts and ensure compliance with relevant standards.
• Provide timely hands-on helpdesk support and training to end-users.

Skills

IT infrastructure

Networking

Cybersecurity

Microsoft 365 administration

Helpdesk support

Stakeholder engagement

Cloud systems

Education

Degree in Computer Science or Information Technology

Industry certifications (e.g. CompTIA, Microsoft 365, Cisco, ITIL)

Job description

IT Manager
Company: Heaven Media Ltd
Location: Hybrid – Home/Office (PE28 3BQ)
Hours: Part-time: 25 hours/week Mon-Fri 10:30 – 15:30 + On-call
Salary: £20,000 - £26,666 per annum, depending on experience + £40/hour On-call

Heaven Media Ltd is looking for an experienced IT Manager. In this hands-on role, you’ll be central to the daily operations of our IT functions. You will have experience in IT infrastructure, providing technical support to remote teams, applying cyber security principles and managing software and hardware.
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What You’ll Be Doing
• Managing and maintaining IT infrastructure and systems across the business.
• Leading cybersecurity efforts and ensuring compliance with relevant standards.
• Provide timely hands-on helpdesk support and training to end-users.
• Flexibility to be on-call outside of contracted hours to assist with IT support should an urgent/critical need arise.
• Implement, configure, and monitor IT services to ensure optimal functionality, security, user experience, and high system availability through timely issue resolution.
• Collaborating with stakeholders to align IT with business goals and departmental budgets.
• Developing robust IT risk management, archive, recovery, and backup strategies.
• Manage and administer the Microsoft Office 365 environment, including Exchange Online, SharePoint, OneDrive for Business, Teams, and other associated applications.
• Oversees the hardware lifecycle including user requirements, sourcing options, purchasing, setup, shipping, maintenance, and asset tracking.
• Oversees the software lifecycle including evaluating needs, sourcing solutions, purchasing, configuration, integrations, security, updates, evaluating, managing vendors, renewals and registers.
• Responsible for contributing to the creation and enforcement of IT-related company policies and processes.
• Responsible for ensuring the security, performance, maintenance, and continuity of the company’s websites and domains, including renewals and technical issue resolution.
• To undertake any other duties of a similar level and responsibility as may be required.
• To support and participate in the formulation of standards and procedures for quality management and customer care expectations.
• To attend such training/personal development courses as may be considered necessary.
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What We’re Looking For
Skills & Experience
Essential:
• Strong experience in IT infrastructure, networking, cybersecurity, and cloud systems
• Skilled in day-to-day helpdesk support and Microsoft 365 administration
• Experienced in software lifecycle and hardware asset management
• Proficient in staff onboarding/offboarding processes
• Experienced in stakeholder engagement, preparing proposals and approval protocols
• Familiar with data protection, compliance, and regulatory standards
Desirable:
• Experience in a marketing, creative or tech/gaming environment
• Budget and vendor management experience
• Ability to lead users through change and train non-technical staff
• Experience managing remote teams
• Basic coding knowledge in PHP, ASP.Net, JavaScript, HTML, CSS, and PowerShell scripting

Qualifications
Essential:
• Degree in Computer Science, Information Technology or related field, or equivalent experience.
• Industry certifications (e.g. CompTIA, Microsoft 365, Cisco, ITIL).
Desirable:
• Project management certification (e.g. PRINCE2, PMP).
• Cybersecurity qualifications (e.g. CISSP, Security+).

Personal Attributes
• Clear and confident communicator, able to adapt style for technical and non-technical audiences.
• Supportive and collaborative working style.
• High attention to detail and commitment to customer satisfaction.
• Calm, patient, and solutions focused.
• Proactive and self-motivated, with a strong sense of ownership and accountability.
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Perks & Benefits
• Employee Assistance Program (EAP)
• Paid sick leave
• Flexible working hours & hybrid working
• Birthday/life-event day off
• Cycle to work scheme
• Social events
• Employee recognition and reward schemes
• Free on-site parking
• Employee referral program