IT Manager

Marks Sattin (UK) Ltd; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is seeking an IT Support professional to assist in transitioning to an in-house model. You will provide IT support, manage vendors, and establish effective IT services, making a significant impact as part of the team. Benefits include a competitive salary, pension scheme, and bonus.

Benefits

Competitive holiday package

Favourable pension scheme

Small bonus

Qualifications

• Demonstrable experience in providing high-level IT support.
• Strong experience in establishing effective IT processes.
• Approachable and knowledgeable in IT support.

Responsibilities

• Provide day-to-day IT support across various businesses.
• Implement a ticketing system and establish KPIs.
• Visit locations across London to foster IT team confidence.

Skills

On-site support

Vendor management

Team collaboration

IT process establishment

Task prioritization

Approachability

Job description

Your new organisation is a holding group with a diverse portfolio of businesses. In this position, you will support these businesses as they transition from an MSP to an in-house IT model.

Your role will involve providing day-to-day IT support for users across the various businesses, including vendor management as needed. You will collaborate with the Group Head of IT to establish effective IT services, including implementing a ticketing system, setting up processes and KPIs, and automating manual tasks. Most importantly, you will serve as the friendly face of IT, responding to tickets promptly and visiting different locations across London to foster confidence in the in-house IT team.

To succeed, you should have demonstrable experience providing high-level on-site support across multiple industries, gained through roles in holding groups, multi-entity businesses, or varied industry exposure. You should also have strong experience in establishing effective IT processes, be able to prioritize tasks effectively, and be approachable, friendly, and knowledgeable.

In return, you will receive a highly competitive salary, a favourable pension scheme, a competitive holiday package, and a small bonus. You will have the opportunity to make a lasting and positive impact on the business as it develops its in-house IT function.

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