IT Manager

Talent Smart; United Kingdom; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A global cruise operator seeks an experienced IT Service Manager to lead IT operations on luxury cruise liners. This unique opportunity involves a three-month rotational overseas assignment, ensuring seamless digital experiences for guests and crew. You'll shape IT strategies during significant fleet expansion, managing teams and engaging with stakeholders. Ideal candidates have over 5 years in IT service management and preferably experience in the hospitality or cruise industry. Join us to see the world while advancing your IT leadership career.

Benefits

TAX-FREE income

All living expenses covered when working overseas

Opportunity to travel the world

Qualifications

• 5+ years' experience in IT service management, IT operations or IT leadership.
• Ability to explain technical topics to non-technical audiences.
• Proven background managing IT support teams and vendors.

Responsibilities

• Own IT service operations onboard, ensuring high availability and performance.
• Act as primary IT contact for senior leadership and align IT services with business demands.
• Shape and execute IT service strategies supporting expansion and minimising downtime.

Skills

IT service management

Strong leadership

Stakeholder management

Proactive problem-solving

Technical communication

Education

ITIL certification

Marine Training (STCW)

Job description

IT Service Manager - Luxury Cruise Liner (3-Month Rotational Overseas Work | Multiple New Hires Due to Expansion)

TAX-FREE | All Living Expenses Covered When Working Away

Our client is experiencing a period of rapid, exciting growth - expanding their luxury cruise fleet and investing heavily in next-generation onboard technology. As part of this expansion, they are creating several new IT Service Manager positions to strengthen IT service delivery and support a growing global operation.

This is a unique opportunity to join a world-class cruise brand at a pivotal time, playing a key role in shaping how technology underpins the guest and crew experience across new and existing ships. You'll work on a three-month rotational overseas assignment, leading IT operations onboard and driving continuous improvement as the company scales.

Why This Role Is Different

• Newly created roles driven by strong business growth and fleet expansion
• All living expenses covered while working overseas
• Chance to travel the world while growing your IT leadership career
• Join a prestigious, multicultural organisation on an ambitious digital journey

What You'll Do

• Service Management & Delivery: Own IT service operations onboard, ensuring high availability, performance and seamless digital experiences for guests and crew across a growing fleet.
• Stakeholder Engagement: Act as the primary IT contact for senior leadership, department heads and external vendors, aligning IT services with evolving business demands.
• IT Strategy & Continuous Improvement: Shape and execute IT service strategies that support expansion, minimise downtime and enable innovation as new ships and services come online.
• Leadership & Team Management: Lead and mentor onboard IT support staff, embedding a culture of excellence, continuous learning and proactive problem-solving.
• Incident & Problem Management: Manage incidents and problems using structured ITSM processes, ensuring quick, effective resolution and lessons learned across ships.
• Compliance & Security: Safeguard operations by ensuring adherence to maritime regulations, cybersecurity policies and data protection standards.

What We're Looking For

• 5+ years' experience in IT service management, IT operations or IT leadership
• ITIL certification (and ideally experience implementing ITIL best practice)
• Strong leadership and stakeholder management skills, able to explain technical topics to non-technical audiences
• Proven background managing IT support teams, vendors and service contracts
• Solid understanding of enterprise IT infrastructure - servers, networks and EUC
• Experience in hospitality, cruise or travel is highly desirable
• Marine Training (STCW) or willingness to complete it before starting

  The Environment

  • Lead IT service delivery onboard a luxury cruise liner, supporting multiple venues and operational areas.
  • Work in a fast-paced, customer-centric environment with diverse international teams.
  • Adapt to different time zones and operational needs while maintaining consistently high service standards.

  If you're a strategic IT leader who thrives in growing, change-rich environments and wants to be part of a major expansion story while seeing the world, we'd love to hear from you.