IT Manager

Artis Recruitment Ltd; Pontypridd; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in Pontypridd seeks an experienced IT Manager for a hybrid role. You will lead a small IT team, oversee applications, and drive digital innovation using AI and automation. This is an exciting opportunity to impact business processes while developing your IT leadership career.

Qualifications

• Strong experience in IT management or applications leadership roles.
• Familiarity with AI technologies (e.g., RPA, NLP, analytics).
• Excellent communication and stakeholder management skills.

Responsibilities

• Manage and mentor a small team of IT Technicians.
• Oversee the daily operation of the IT service desk.
• Develop and implement a roadmap for digital innovation.

Skills

IT management

applications leadership

digital automation

AI-based solutions

stakeholder management

Education

Degree in IT, Computer Science or related discipline

Tools

Microsoft 365

CRM systems

middleware technologies

Job description

IT Manager required by our market leading organisation based in Pontypridd on a hybrid basis. Our client need an experienced IT Professional with a passion for applications management and cutting-edge digital innovation. You will help shape and lead the next phase of digital transformation within a growing and ambitious organisation.

This is an exciting opportunity to make a real impact—leading a small, capable IT support team, overseeing enterprise applications, and championing the use of AI and automation to improve business processes and performance.

Key Responsibilities Include

• Manage and mentor a small team of IT Technicians.
• Oversee the daily operation of the IT service desk, ensuring prompt issue resolution and strong user satisfaction.
• Track and report on IT performance metrics and service levels.
• Work closely with senior stakeholders to align IT strategies with broader business goals.
• Lead the design, development, and ongoing support of enterprise applications.
• Ensure systems meet evolving business requirements and support operational efficiency.
• Develop and implement a roadmap for digital innovation and automation.
• Identify and lead initiatives to streamline workflows using AI, machine learning, and data-driven tools.
• Pilot emerging technologies and assess potential benefits for scalability and performance.

Required Background

• Strong experience in IT management or applications leadership roles.
• A background in digital automation, process improvement, or AI-based solutions.
• Familiarity with AI technologies and their practical application (e.g., RPA, NLP, analytics).
• Excellent communication and stakeholder management skills.
• Solid grasp of CRM systems (Microsoft CRM preferred).
• Skilled in Microsoft 365 and middleware technologies (e.g., BizTalk).
• Degree in IT, Computer Science or related discipline.

The Nice To Haves

• Exposure to platforms such as Power Automate, UiPath, or OpenAI tools.
• Understanding of IT service frameworks such as ITIL.
• Relevant certifications (e.g., ITIL, PMP, CISSP) are advantageous.

Ready to lead and innovate in a high-impact role? Apply now and take the next step in your IT leadership career.

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Advertised by:

Richard Crowcombe

A Senior IT Recruitment Specialist with 20 years experience in the delivery of permanent staff, contractors and project teams to clients across the UK.