IT Manager

Jago Consultants; Mount Pleasant; On-site; GBP 40,000 - 60,000; Full time

Job summary

A small UK-based IT organization seeks an experienced IT Operations Manager. This dual office and on-site role involves ensuring service level agreements, supporting staff training, and managing operational incidents while maintaining a strong relationship with users and vendors.

Benefits

25 days holiday including bank holidays

Pension scheme

Free parking

Use of company car for IT appointments

Qualifications

• Experience in a manageable IT role.
• DBS clearance is required.

Responsibilities

• Ensure SLAs are adhered to.
• Manage the resolution of major operational incidents.
• Assist with Helpdesk support.

Skills

Active Directory expertise

Problem-solving skills

Networking knowledge

Knowledge of virtualization

Understanding of VoIP technology

Tools

Office 365

Server 2016 – 2019

Job description

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IT Operations Manager required. Our client is a small UK-based IT organisation that prides itself on providing a professional IT support service across Sussex.

They are now looking for an experienced IT Operations Manager to join their team based in Newhaven. The role is 50% office-based and 50% on-site.

Position Overview

• Ensure SLA’s are adhered to
• Assist with training new staff
• Liaise with the accounts and HR Director regarding issues
• Provisioning and ordering of hardware, cloud, and software services
• Assist with Helpdesk support
• Identify emerging issues and serve as a knowledge expert
• Maintain infrastructure availability within service level agreements
• Maintain close working relationships with users, third parties, vendors, and stakeholders
• Manage the resolution of major operational incidents

Position Requirements

• Experience in a manageable IT role
• Active Directory expertise
• Good knowledge of Server 2016 – 2019
• Understanding of VoIP technology
• DBS clearance is required
• Office 365 and networking knowledge
• Knowledge of virtualization
• Strong problem-solving skills

Remuneration and Benefits

• Monday to Friday, 9am – 5pm
• 25 days holiday including bank holidays (extra day off each year of service)
• Pension scheme
• Free parking
• Use of company car for IT appointments