IT Manager

THE CROWD; London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A progressive architecture practice in London is seeking an IT Manager to lead IT operations. The role involves managing a small team, resolving technical issues, and ensuring alignment with business goals. Ideal candidates have strong experience in IT management, a good understanding of Microsoft 365, and are proactive in solving problems. This full-time position offers career development in a collaborative culture.

Benefits

Competitive benefits package

Career development opportunities

Collaborative working environment

Qualifications

• Proven experience as an IT Manager or senior IT support.
• Strong knowledge of Microsoft 365 and network configuration.
• Confident problem-solver, organised and solutions-focused.

Responsibilities

• Lead IT operations for the London office.
• Resolve hardware and software issues.
• Align IT priorities with business goals.

Skills

Microsoft 365

Network configuration

Problem-solving

Team player

Communication

Tools

Azure

Windows

Job description

About The Role:

A large, international, and highly successful architecture practice is seeking an IT Manager to join its London studio.

In this role, you will lead a small team of IT Coordinators while working closely with senior IT leadership across the wider organisation internationally. Alongside leadership and strategy, you will take a hands-on approach, collaborating with your team to ensure all technical issues and troubleshooting are resolved promptly, securely and effectively. The ideal candidate will have proven experience heading up an IT function, be a confident problem-solver, and bring a personable, approachable style to leadership.

This is an excellent opportunity for someone seeking to apply their technical expertise while embracing emerging technologies. You will also benefit from career development opportunities within a forward-thinking studio that consistently pushes creative and technological boundaries. Our client offers a competitive benefits package, a people-focused culture, and a collaborative working environment. Please note, this role is based full-time in the London office.

Key Responsibilities:

• Lead IT operations for the London office, delivering fast, professional support
• Resolve hardware, software, Microsoft 365, network, and telephony issues
• Align IT priorities with business goals in collaboration with leadership
• Plan and manage IT equipment procurement, onboarding, and offboarding processes
• Maintain compliance, user permissions, and accurate system documentation
• Share insights with the global IT team and drive process improvements
• Monitor emerging technologies and recommend improvements to systems and processes

Key Skills/Requirements:

• Experience as an IT Manager or senior IT support in a fast-paced setting (creative industry a plus)
• Strong knowledge of Microsoft 365, Entra (Azure), Windows, and network configuration
• Organised, solutions-focused, and confident troubleshooting under pressure
• Clear communicator, team player, and proactive problem-solver
• Flexible to support critical issues outside normal hours when required to maintain smooth operations

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