IT Manager

Heaven Media; Huntingdon; Hybrid; GBP 28,000; Full time

Job summary

A dynamic media company in Huntingdon is seeking an IT Support Specialist to provide technical support and manage software lifecycles. The role demands proficiency in Windows 11 and Microsoft 365, and a strong focus on AI solutions to uplift productivity. With a hybrid working model, it offers a competitive salary and numerous benefits including professional development opportunities and a supportive team environment.

Benefits

Competitive salary and benefits

Hybrid working model

Professional development opportunities

Employee Assistance Program

Paid sick leave

Cycle to work scheme

Qualifications

• 2-3 years of experience in a similar IT support role.
• Proven experience managing AI solutions.
• Exposure to cloud platforms like Azure.

Responsibilities

• Provide technical support to internal users via various methods.
• Manage the complete software lifecycle, including security and upgrades.
• Identify and implement AI solutions for improvement.

Skills

Experience in IT support

Knowledge of Windows 11

Strong problem-solving skills

Experience with Active Directory

Knowledge of Microsoft 365

Communication with technical and non-technical audiences

Education

Degree in Computer Science or related field

Tools

Ticketing systems

Cloud platforms (Azure, SharePoint)

Job description

Job Description

Company: Heaven Media Ltd

Location: Office (PE28 3BQ) min. 2 days per week (Mon/Wed and/or as needed), remainder from home

Contract: Full-time, Permanent

Days/Hours: Mon-Fri 9:00 – 17:30

Salary: £28,000 per annum

Job Requirements

What We’re Looking For

Essential

• 2–3 years of experience in a similar IT support role
• Degree in Computer Science, Information Technology or related field, or equivalent experience.
• Strong working knowledge of Windows 11, Microsoft 365, and basic networking
• Experience with Active Directory, Exchange, and ticketing systems
• Exposure to cloud platforms (e.g., Azure, SharePoint)
• Proven experience managing AI
• Experience servicing remote teams
• Strong problem-solving, communication, and interpersonal skills
• Able to work independently with a proactive, self-motivated approach
• Communicates clearly with both technical and non-technical audiences
• Detail-oriented with a focus on customer satisfaction
• Calm, collaborative, and accountable under pressure
  
  

Desirable

• Industry certifications (e.g. CompTIA, Microsoft 365, Cisco, ITIL).
• Basic coding knowledge in PHP, ASP.Net, JavaScript, HTML, CSS, and PowerShell scripting
• Project management certification (e.g. PRINCE2, PMP).
• Cybersecurity qualifications (e.g. CISSP, Security+).
  
  

Experience in a marketing, creative or tech/gaming environment

Job Responsibilities

What You’ll Be Doing

• Provide technical support to internal users via ticketing system, calls, and on-site.
• Manages the complete software lifecycle, from assessing needs and sourcing to configuration, security, upgrades and renewals.
• Identify and implement AI solutions to improve productivity, reduce costs, and enhance customer experience. Ensure responsible use of AI with a strong focus on data ethics, security, and bias mitigation.
• Configure, install, and maintain IT equipment and user accounts (Windows, Office 365, etc.)
• Manage the end-to-end hardware lifecycle from procurement, shipping, tracking and maintenance.
• Support onboarding/offboarding processes, including IT asset setup and recovery.
• Responsible for ensuring the security, performance, maintenance, and continuity of IT infrastructure.
• Document and escalate incidents where necessary, including potential cyber security threats or breaches, following established protocols.
• Maintain IT risk management, storage, archive, recovery, and backup strategies.
• Assist with system updates, backups, and routine maintenance.
• Contribute to internal IT projects and process improvements.
• To undertake any other duties of a similar level and responsibility as may be required.
• To support and participate in the formulation of standards and procedures for quality management and users’ expectations.
• To attend such training/personal development courses as may be considered necessary.
  
  

Job Benefits

What We Offer

• Competitive salary and benefits
• Hybrid working model
• Professional development and training opportunities
• Supportive team environment
• Employee Assistance Program (EAP)
• Paid sick leave
• Flexible working hours & hybrid working
• Birthday/life-event day off
• Cycle to work scheme
• Social events
• Employee recognition and reward schemes
• Free on-site parking
• Employee referral program