IT Manager

COREcruitment; England; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the hospitality sector is searching for an experienced IT Manager to spearhead digital transformation across their innovative estate. The role requires a strategic leader to manage IT systems, drive tech innovation, and enhance user experiences through cutting-edge solutions, from cloud services to AI tools.

Qualifications

• Proven leadership in IT or technical project management.
• Deep experience with hospitality systems like EPOS and CRM.
• Strong Microsoft Cloud 365 and virtualization experience.

Responsibilities

• Lead IT team, responsible for support, systems maintenance, and digital transformation.
• Manage and implement new technology systems and cloud migrations.
• Drive adoption of AI and automation to enhance user experience.

Skills

Leadership

Communication

Project Management

Cybersecurity Awareness

Technical Support

Tools

Microsoft Power Platform

Microsoft Cloud 365

EPOS Systems

ERP Systems

CRM Systems

Job description

IT Manager - Retail & Hospitality
Dorset, 3 days office (Hybrid)

To lead the digital transformation of a proud, innovative hospitality brand.

In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.

You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.
From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech.

This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech.

The role:
• Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.
• Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.
• Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions.
• Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity.
• Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals.

Experience:
• Proven leadership in IT or technical project management
• Deep experience with hospitality systems (EPOS, booking, CRM, etc.)
• Strong Microsoft Cloud 365 and virtualisation experience
• Excellent communication skills (technical and non-technical)
• Experience in change/project management and vendor relations

Technical Experience
• Cloud IaaS/SaaS
• Microsoft Power Platform, scripting, automation
• Cybersecurity awareness & compliance
• Digital storage, servers, workstations
• IT support desk and service management