IT Manager

TipTopJob; England; Hybrid; GBP 45,000 - 70,000; Full time

Job summary

A leading hospitality brand seeks an experienced IT Manager to lead its digital transformation. This role involves managing IT systems, driving innovation, and overseeing key projects that enhance user experience and operational efficiency. Ideal candidates will have strong technical experience, particularly with hospitality systems and cloud technologies.

Qualifications

• Proven leadership in IT or technical project management.
• Deep experience with hospitality systems (EPOS, CRM).
• Strong Microsoft Cloud 365 and virtualisation experience.

Responsibilities

• Lead IT support and maintain core systems (EPOS, ERP, CRM).
• Drive digital transformation and manage IT projects.
• Collaborate cross-functionally to implement new technologies.

Skills

Communication skills

IT project management

Cloud Management

Cybersecurity awareness

Job description

IT Manager : Retail and Hospitality

Dorset, 3 days office (Hybrid)

To lead the digital transformation of a proud, innovative hospitality brand.

In a rare and exciting opportunity, were looking for an experienced IT Manager to take the reins of tech innovation across a state:of:the:art hospitality estate.

You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects.

From day:to:day support to shaping long:term digital strategies, this role will touch every part of the business : from operations to front:of:house hospitality tech.

This is a great role to make a direct impact in a business that blends tradition with cutting:edge tech.

The Role

: Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements.

: Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU.

: Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data:driven decisions.

: Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity.

: Define technical strategy, collaborate cross:functionally, and champion emerging hospitality technologies that align with business goals.

Experience

: Proven leadership in IT or technical project management

: Deep experience with hospitality systems (EPOS, booking, CRM, etc.)

: Strong Microsoft Cloud 365 and virtualisation experience

: Excellent communication skills (technical and non:technical)

: Experience in change/project management and vendor relations

Technical Experience

: Cloud IaaS/SaaS

: Microsoft Power Platform, scripting, automation

: Cybersecurity awareness and compliance

: Digital storage, servers, workstations

: IT support desk and service management