IT Manager

TryHackMe Ltd; City Of London; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading tech company is hiring an IT Manager to oversee global IT operations remotely. The ideal candidate will manage infrastructure, security, automation, and support while ensuring compliance with key standards. Key responsibilities include administering Google Workspace and implementing cybersecurity best practices. This role offers a flexible work schedule and numerous benefits including professional development funds and health insurance.

Benefits

Fully remote work

Flexi time

£2,500 personal development budget

Annual company retreat

Health insurance

Enhanced maternity & paternity benefits

401k / Pension

Free lunch during virtual meetings

Qualifications

• 5+ years in IT management or systems administration.
• Expert in Google Workspace and API automation.
• Proven experience with IAM, MFA, SSO.

Responsibilities

• Administer Google Workspace domain and user access.
• Implement licensing solutions and optimize device procurement.
• Enforce cybersecurity best practices and comply with GDPR.

Skills

IT management

Systems administration

Google Workspace

Cybersecurity

Vendor negotiation

Stakeholder management

Tools

Google Workspace

MDM

ITSM tools

Job description

We’re hiring an IT Manager to lead and scale our IT operations across a globally distributed, remote-first team. This is a strategic hire to take ownership of IT security, infrastructure, automation and support - removing friction and enabling productivity at scale.

What You'll Own

1. Infrastructure & Operations

• Administer our Google Workspace domain, ensuring system integrity and user access.
• Implement and manage a licensing solution for all software.
• Optimise device procurement and implement and maintain MDM, reducing long-term leasing costs, and ensuring control of hardware.

2. Security & Compliance

• Enforce cybersecurity best practices (e.g. SSO, MFA, IAM).
• Ensure compliance with GDPR, ISO 27001 and other standards.
• Conduct regular security audits and risk assessments.

3. Automation & Efficiency

• Automate key workflows (onboarding/offboarding, access).
• Introduce an ITSM tool to manage and triage support requests (e.g. Jira or Notion).
• Drive cost-efficiency in cloud and SaaS.

4. Support & Service Management

• Provide responsive tech support across time zones.
• Track and improve IT service performance metrics.
• Deliver a frictionless employee onboarding/offboarding experience.

5. Software & Access Management

• Implement and manage SSO integrations across systems.
• Maintain real-time visibility over access and license usage.
• Regularly audit permissions to reduce risk.

6. Business Continuity

• Create and maintain disaster recovery and backup plans.
• Ensure 24/7 access continuity for all business-critical tools.

7. Vendor Management

• Oversee all SaaS, cloud and IT vendors.
• Evaluate new technologies that align with business growth and budget.

What Success Looks Like

Seamless IT experience – employees onboarded and offboarded swiftly.

Zero compliance risk – complete control over user access and system integrity.

Smart spend – clear ROI on every tool, no wastage in licensing or hardware.

Security-first culture – IAM, MFA, MDM and SSO/Google oauth embedded in operations.

Resilient systems – fast recovery and continued service during outages or incidents

Ideal Candidate Profile

• 5+ years in IT management or systems administration, ideally in a remote-first SaaS environment.
• Expert in Google Workspace, including hands-on automation using API’s.
• Proven experience with MDM, SSO, IAM and device lifecycle management.
• Strong understanding of cybersecurity and compliance frameworks (GDPR, ISO 27001, SOC 2).
• Experience with automating IT workflows and deploying ITSM tools.
• Skilled at troubleshooting, vendor negotiation, and supporting global teams.
• Clear communicator with strong stakeholder management skills.

Benefits & Perks

Salary - We hire across 34+ countries. We determine salaries based on Geographic Location, Seniority, Interview Performance, and Market Rates using leading compensation benchmarking tools.

100% Remote - In a fully digital world, work from anywhere you want!

Flexi Time - Choose your own hours as long as you have at least 4 hours of overlap with the UK timezone (from 8am - 6pm).

Tools - a dedicated work laptop + any accessories you need to do your best work.

Swag Pack - start your TryHackMe journey with a sought-after branded swag bundle!

Personal Development - £2,500 training budget to acquire certifications, books and more.

Company Retreat - an annual company retreat, fully paid for by us!

Health Insurance - if you're in a country that doesn't have public health care.

Enhanced Maternity & Paternity - an enhanced package on top of statutory requirements.

401k / Pension - TryHackMe makes it easy to save money for your retirement.

Lunch on us - whether you're a pizza-lover, salad obsessed or a big sushi fan, TryHackMe will cover the cost of your lunch order during our recurring company virtual lunches.

Free THM subscription for your circle - we know our platform can be transformative, and we want to extend that impact to your family and friends!

Our Hiring Process:

• Stage 1: Screening interview with Talent team
• Stage 2: Hiring Manager Interview
• Stage 3: Take home task based interview
• Stage 4: Founders interview

Please note that, at this time, we are unable to provide sponsorship