IT Manager

HYDRAQUIP HOSE & HYDRAULICS; Cannock; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading hydraulic solutions provider is seeking an IT Manager to lead the delivery of IT services across the organization. This strategic role requires strong leadership, technical expertise, and the ability to manage vendor relationships effectively. The ideal candidate has extensive experience in IT service management and a commitment to fostering a secure technology environment.

Qualifications

• Extensive experience in IT service management, infrastructure, and application support.
• Demonstrated success in team leadership and vendor management.
• Outstanding customer service and communication skills.

Responsibilities

• Manage end-to-end IT service delivery, ensuring alignment with business needs.
• Oversee incident management and ensure timely resolution.
• Lead, mentor, and develop a newly established IT team.

Skills

Strategic Thinking

Problem Solving

Customer Focus

Leadership

Technical Expertise

Change Management

Education

Degree in Computer Science or related field

Tools

ITSM tools

Microsoft Office Suite

Power BI

Job description

Job Title:IT Manager

Location:National

Reports To:Head of Finance

Role Summary

Hydraquip is seeking a strategic and hands-on IT leader to lead the delivery of high-quality IT services across the organisation. This pivotal role ensures IT operations are aligned with business objectives, fosters a secure and efficient technology environment, and drives innovation. The ideal candidate will be a proactive leader with strong technical expertise, excellent stakeholder engagement skills, and a commitment to continuous improvement.

Key Responsibilities

IT Service Delivery & Leadership

• Manage end-to-end IT service delivery, ensuring alignment with business needs and SLAs.
• Establish and maintain IT service standards, processes, and best practices.
• Monitor performance metrics and lead continuous improvement initiatives.
• Oversee incident management, ensuring timely resolution and post-incident analysis.
• Provide hands-on technical support and ensure effective provisioning of hardware, software, and access.
• Lead IT project planning and execution, ensuring alignment with strategic priorities.
• Evaluate emerging technologies to support long-term business goals.
• Implement and maintain cybersecurity frameworks and ensure GDPR compliance.
• Oversee infrastructure management, including servers, networks, endpoints, and warehouse systems or a designated managed third party on Hydraquip’s behalf.
• Evaluate emerging technologies to support long-term business goals.
• Implement and maintain cybersecurity frameworks and ensure GDPR compliance.
  
  

End-User & Asset Management

• Manage the full lifecycle of end-user devices, ensuring compliance with internal policies and industry standards.
  
  

Business Applications

• Oversee the support, maintenance, and enhancement of business applications.
• Collaborate with development teams to implement new features and resolve issues.
• Drive user adoption and training initiatives for Teams, Power BI, and Fabric.
  
  

Stakeholder & Demand Management

• Prioritize IT initiatives based on business needs and resource availability.
• Build and maintain strong relationships with internal and external stakeholders.
  
  

Team & Vendor Management

• Lead, mentor, and develop a newly established IT team, fostering a culture of accountability, learning, and continuous improvement.
• Manage vendor relationships to ensure service quality and cost-effectiveness.
  
  

Financial Management

• Develop and manage the IT budget (approx. £1 million SG&A spend).
• Monitor expenditures and implement cost-saving measures.
  
  

Governance, Risk & Compliance

• Ensure compliance with legal, regulatory, and internal IT standards.
• Identify and mitigate IT-related risks, maintaining robust security protocols.
  
  

Key Competencies

• Strategic Thinking & Problem Solving:Ability to navigate complex challenges and define a clear IT vision.
• Customer Focus:Commitment to delivering IT solutions that drive business value.
• Commercial Acumen:Strong understanding of financial principles and cost-effective IT strategies.
• Leadership & Development:Proven ability to lead and grow high-performing teams.
• Change Management & Communication:Skilled in driving change and influencing outcomes.
• Technical Expertise:Proficient in ITSM tools, Microsoft Office Suite, and process improvement methodologies (e.g., Lean Six Sigma).
• Advantageous: Intune, Entra, Power BI, Fabric
  
  

Qualifications

• Degree in Computer Science, IT, Business Administration, or a related field (advanced degrees or certifications are advantageous).
• Extensive experience in IT service management, infrastructure, and application support. Ideally within a multi-site or enterprise environment.
• Demonstrated success in team leadership and vendor management within a dynamic enterprise environment.
• ITIL certification or equivalent knowledge is desirable.
• Technical Proficiency: Familiarity with ITSM tools, Microsoft 365, Intune, and endpoint management.
• Proven experience in IT troubleshooting, task prioritization, process adherence and improvement, and working to SLAs and KPIs.
• Outstanding customer service and communication skills (spoken and written).