IT Manager

TN United Kingdom; Caerphilly; On-site; GBP 45,000 - 55,000; Full time

Job summary

An established industry player is seeking a proactive Group IT Manager to enhance IT systems and infrastructure across multiple sites. This pivotal role involves delivering comprehensive IT support, ensuring system security, and leading projects that drive efficiency through automation. The ideal candidate will possess a broad technical skill set, strong communication abilities, and a hands-on approach to problem-solving. Join a growing business that values IT as a core enabler of growth and make a significant impact in a varied and autonomous role.

Qualifications

• Broad technical skill set with hands-on IT support experience.
• Proven experience with ERP systems and strong analytical abilities.

Responsibilities

• Delivering IT support across hardware, software, and networks.
• Leading IT projects and managing budgets with third-party suppliers.

Skills

IT Support

Cybersecurity

Networking

Analytical Skills

Problem-solving

Communication Skills

Tools

Microsoft 365

ERP Systems

Job description

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Salary: Up to £55,000 per annum + bonus
Location: On-site, full-time, permanent
Schedule: Monday to Friday, no weekend work

Overview:
A growing business group is on the lookout for a hands-on and proactive Group IT Manager to lead the delivery and development of IT systems and infrastructure across multiple sites. This standalone role will be central to driving the Group's technology roadmap, supporting users, and improving overall efficiency through robust systems and smart automation.

What you'll be doing:

1. Acting as the go-to person for all things IT - delivering 1st to 3rd line support across hardware, software, networks and business systems
2. Ensuring systems are secure, stable and fit for purpose - with a strong focus on cyber resilience
3. Playing a key role in the upkeep and development of the ERP platform to meet business needs
4. Leading IT-related projects such as hardware/software upgrades, keeping timelines and budgets on track
5. Supporting other teams with automation and digital process improvements
6. Managing IT and telecoms budgets, and overseeing relationships with third-party suppliers
7. Monitoring network performance and implementing improvements where necessary
8. Taking ownership of IT onboarding for new staff and delivering engaging inductions
9. Providing day-to-day desktop support and troubleshooting as issues arise

What we're looking for:

1. A broad technical skill set and a hands-on approach - comfortable with everything from strategic planning to helpdesk support
2. Strong communication skills - confident working with stakeholders across the business, including senior management
3. Proven experience supporting ERP systems in a business environment
4. Solid understanding of networking, cybersecurity, and infrastructure best practices
5. Familiarity with Microsoft 365, including SharePoint and Teams
6. Strong analytical and problem-solving abilities

Make a real impact in a varied and autonomous role.

Be part of a business that values IT as a core enabler of growth.