IT Lead

Huxley Associates; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A financial services firm in London is seeking an IT Support Engineer to provide 1st and 2nd line support. This role involves troubleshooting technical issues and enhancing IT operations. Candidates should have proven experience in IT support, strong Windows and Microsoft Office knowledge, and excellent problem-solving skills. The firm offers a competitive salary, career progression opportunities, and a collaborative environment.

Benefits

Competitive salary and benefits package

Professional development opportunities

Supportive work environment

Qualifications

• Proven experience in a 1st and 2nd line IT support role, ideally within a financial services environment.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Familiarity with network protocols, hardware, and troubleshooting.

Responsibilities

• Provide 1st and 2nd line IT support to end-users.
• Troubleshoot and resolve technical problems.
• Install, configure, and maintain operating systems and software applications.
• Document support requests in the ticketing system.

Skills

Problem-solving

Communication

Customer service

Education

Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional)

Tools

Windows operating systems

Microsoft Office Suite

Job description

Role Overview

We are seeking a skilled and motivated IT Support Engineer to join a financial services firm based in the West End of London. In this role, you will be responsible for providing 1st and 2nd line support, ensuring smooth and efficient IT operations across the firm. This is a fantastic opportunity for an individual looking to develop their career, gain business-facing responsibilities, and enhance their acumen in a fast-paced financial services environment.

Key Responsibilities

• Provide 1st and 2nd line IT support to end-users, resolving hardware and software issues efficiently.
• Troubleshoot and resolve technical problems related to desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, software applications, and network infrastructure.
• Assist with IT projects, including upgrades, deployments, and system improvements.
• Document support requests, incidents, and resolutions in the ticketing system.
• Maintain IT asset inventory and ensure proper documentation.
• Collaborate with the wider IT team to deliver seamless support and service.

Requirements

• Proven experience in a 1st and 2nd line IT support role, ideally within a financial services environment.
• Strong knowledge of Windows operating systems, Microsoft Office Suite, and common business applications.
• Familiarity with network protocols, hardware, and software troubleshooting.
• Excellent problem-solving skills and the ability to work independently as well as part of a team.
• Strong communication and interpersonal skills, with a customer-focused attitude.
• Ability to prioritise tasks and manage time effectively in a fast-paced environment.
• Relevant IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career progression.
• A collaborative and supportive work environment.
• Exposure to various aspects of IT within the financial services sector.
• The chance to develop business-facing responsibilities and enhance your professional acumen.

If you are looking for an opportunity to take on more responsibility in a role that will give you the ability to make an impact within a financial services organisation, then apply now to avoid disappointment.

Huxley, a trading division of SThree Partnership LLP is acting as an Employment Business in relation to this vacancy Registered office 8 Bishopsgate, London, EC2N 4BQ, United Kingdom Partnership Number OC385919 England and Wales

We are an equal opportunities employer and welcome applications from all qualified candidates.