IT Infrastructure Support Manager

ZipRecruiter; London; On-site; GBP 80,000 - 90,000; Full time

Job summary

A leading London Market Insurer is seeking an experienced Infrastructure 2nd Line Support Manager to lead a high-performing IT team. This role involves overseeing IT operations, fostering a service-oriented culture, and implementing innovative solutions while managing complex support issues. The ideal candidate will have a strong technical background and proven leadership skills.

Qualifications

• Proven experience managing 2nd/3rd Line Support Teams.
• Strong knowledge of Windows Server and desktop OS.
• Certifications in VMWare, Citrix, Microsoft, ITIL foundational or Cisco/Checkpoint Meraki are a plus.

Responsibilities

• Lead and develop the 2nd Line Support Team.
• Act as an escalation point for complex issues.
• Drive service improvements and implement efficient workflows.

Skills

Leadership

Service Orientation

Problem Solving

Technical Expertise

Tools

PowerShell

ITSM ticketing systems

Wintel virtualization

VMWare

Azure Cloud

Checkpoint

Cisco Meraki SD-WAN

Job description

Job Description

Infrastructure 2nd Line Support Manager - £80,000-£90,000 - London

An experienced IT Infrastructure (2nd Line) Support Manager, with a service orientated mindset is required for a leading London Market Insurer, based in the City of London. Are you ready to take ownership of a high-performing IT team and bridge the gap between exceptional service and technical expertise? Within this brand-new role, you will be responsible for a team of talented professionals while driving forward innovative solutions. You'll oversee all IT operations, ensuring the seamless performance of server, Microsoft, Azure Cloud, and networking infrastructure.

The role:

• Lead, motivate, and develop the 2nd Line Support Team to deliver excellent service.
• Act as an escalation point for resolving complex issues and bridging the gap between the Service Desk and Engineering teams.
• Drive service improvements and implement efficient workflows to achieve targets.
• Schedule and conduct quarterly performance reviews.
• Partner with stakeholders to support the delivery of the IT Infrastructure roadmap and identify growth opportunities.
• Foster a service-oriented culture while implementing small changes via the change management process.

Required experience and certifications:

• We're looking for a hands-on leader who thrives in a dynamic environment.
• Proven experience managing 2nd/3rd Line Support Teams across diverse technical areas.
• Expertise in Wintel virtualization, VMWare, Azure Cloud operations, and network security infrastructure (Checkpoint, Cisco Meraki SD-WAN).
• Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting like PowerShell.
• Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance.
• Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus.

If you have the relevant experience to fulfil this role please apply for an immediate - [e-mail]