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IT Infrastructure Support Manager

ZipRecruiter

London

On-site

GBP 80,000 - 90,000

Full time

12 days ago

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Job summary

A leading London Market Insurer is seeking an experienced Infrastructure 2nd Line Support Manager to lead a high-performing IT team. This role involves overseeing IT operations, fostering a service-oriented culture, and implementing innovative solutions while managing complex support issues. The ideal candidate will have a strong technical background and proven leadership skills.

Qualifications

  • Proven experience managing 2nd/3rd Line Support Teams.
  • Strong knowledge of Windows Server and desktop OS.
  • Certifications in VMWare, Citrix, Microsoft, ITIL foundational or Cisco/Checkpoint Meraki are a plus.

Responsibilities

  • Lead and develop the 2nd Line Support Team.
  • Act as an escalation point for complex issues.
  • Drive service improvements and implement efficient workflows.

Skills

Leadership
Service Orientation
Problem Solving
Technical Expertise

Tools

PowerShell
ITSM ticketing systems
Wintel virtualization
VMWare
Azure Cloud
Checkpoint
Cisco Meraki SD-WAN

Job description

Job Description

Infrastructure 2nd Line Support Manager - £80,000-£90,000 - London

An experienced IT Infrastructure (2nd Line) Support Manager, with a service orientated mindset is required for a leading London Market Insurer, based in the City of London. Are you ready to take ownership of a high-performing IT team and bridge the gap between exceptional service and technical expertise? Within this brand-new role, you will be responsible for a team of talented professionals while driving forward innovative solutions. You'll oversee all IT operations, ensuring the seamless performance of server, Microsoft, Azure Cloud, and networking infrastructure.

The role:

  • Lead, motivate, and develop the 2nd Line Support Team to deliver excellent service.
  • Act as an escalation point for resolving complex issues and bridging the gap between the Service Desk and Engineering teams.
  • Drive service improvements and implement efficient workflows to achieve targets.
  • Schedule and conduct quarterly performance reviews.
  • Partner with stakeholders to support the delivery of the IT Infrastructure roadmap and identify growth opportunities.
  • Foster a service-oriented culture while implementing small changes via the change management process.

Required experience and certifications:

  • We're looking for a hands-on leader who thrives in a dynamic environment.
  • Proven experience managing 2nd/3rd Line Support Teams across diverse technical areas.
  • Expertise in Wintel virtualization, VMWare, Azure Cloud operations, and network security infrastructure (Checkpoint, Cisco Meraki SD-WAN).
  • Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting like PowerShell.
  • Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance.
  • Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus.


If you have the relevant experience to fulfil this role please apply for an immediate - Jenna@pioneer-search.com

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