IT Infrastructure & Support Engineer - System Integrator

Hamilton Barnes Associates Limited; England; On-site; GBP 30,000 - 50,000; Full time

Job summary

A growing technology consultancy in the UK is looking for an IT Infrastructure & Support Engineer to join its team. The role involves supporting the IT infrastructure and helpdesk services, ensuring systems are reliable and safe. Candidates should have experience in supporting IT environments, particularly within the education sector, and be proactive in improving service delivery.

Qualifications

• Minimum of 2 years’ experience in computer networks and systems maintenance.
• Knowledge of Microsoft operating systems and applications is essential.
• Experience in Microsoft systems administration is crucial.

Responsibilities

• Support maintenance of IT network and troubleshoot technical issues.
• Respond to support tickets and provide timely resolutions.
• Monitor IT systems for security threats and performance issues.

Skills

Microsoft operating systems

Customer service

Problem-solving

Education

Relevant IT certifications

Tools

Microsoft Azure

Windows Server

Office 365

Job description

A growing technology consultancy delivering managed IT services across the UK is seeking an IT Infrastructure & Support Engineer to join its dynamic team. In this role, you’ll take ownership of IT infrastructure and helpdesk services, ensuring the delivery of safe, reliable, and scalable systems that support academic, pastoral, and administrative operations.

This position calls for a broad technical skillset and a proactive mindset, ideally with experience in supporting IT environments within the education sector. You’ll play a key role in maintaining infrastructure, supporting end users, and driving continuous improvement in service delivery.

Ready to make a meaningful impact in a fast-paced, purpose-driven environment? Apply now and bring your expertise to a team that values innovation and reliability in IT.

Key Responsibilities:

• Support the maintenance of the organisation’s IT network under the direction of the Senior IT Engineer, including troubleshooting technical issues and delivering effective resolutions.
• Respond promptly to support tickets within the service desk, prioritising in-person support where appropriate.
• Collaborate with third-party vendors and support providers as required.
• Install, configure, and maintain a variety of devices including, but not limited to, desktop and laptop PCs, tablets, printers, and touchscreen equipment.
• Manage and administer Microsoft services such as Azure Active Directory, Office 365, and Exchange Online.
• Coordinate equipment and supply orders with vendors, ensuring timely delivery of consumables such as toner.
• Provide additional support during peak periods, assisting with the resolution of student device issues.
• Assist in maintaining the organisation’s IT asset register and ensure documentation for all IT systems is current and accurate.
• Carry out routine maintenance checks of classroom IT equipment to minimise disruption to teaching and learning.
• Monitor IT systems and the network for security threats, malfunctions, and performance issues, escalating concerns promptly to the Senior IT Engineer.
• Ensure all systems are safe and appropriate for pupil use, working closely with safeguarding teams to prevent access to harmful content on IT platforms.
• Collaborate with external IT partners by providing feedback and adhering to mutually agreed best practices.
• Contribute to various IT projects throughout the year in partnership with external service providers.

Qualifications and Experience:

Essential:

• Minimum of 2 years’ experience in computer networks and systems maintenance
• Knowledge of Microsoft operating systems and applications
• Experience in Microsoft systems administration (Windows Server, 365, Azure)

Desirable:

• Experience with Mobile Device Management solutions (e.g. Intune, Apple JAMF)
• Familiarity with supporting services in the cloud (e.g. SaaS)
• Experience of VMWare ESXi, vSphere, and vCenter
• Working knowledge of Apple products (hardware, macOS, iOS)
• Relevant IT certifications
• Understanding of web and email security in relation to safeguarding considerations

Personal Attributes:

• Excellent written and verbal communication skills
• Strong interpersonal and customer service abilities
• Confident problem-solving capabilities
• Comfortable working both independently and within a team
• High attention to detail
• Strong organisational skills and the ability to prioritise tasks in a busy environment

Salary:

• Competitive salary based on experience