IT Infrastructure Support Engineer

Jas Gujral; City Of London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A global organization in the City of London is seeking an IT Infrastructure Engineer. The ideal candidate will have over 5 years of experience in IT support, strong bilingual skills in English and Japanese, and a proven track record in IT service management. Responsibilities include providing 2nd/3rd line support, managing incidents, and collaborating on IT infrastructure projects. The salary range is £35K - £45K.

Qualifications

• Proven working experience in IT Service management operations.
• Adaptability to work in a fast-changing environment.
• Strong written and verbal communication skills.

Responsibilities

• Act as 2nd/3rd line support for IT infrastructure-related enquiries.
• Provide support for end users during system deployment/migration.
• Communicate and coordinate with users in English.

Skills

IT Service management operations

TCP/IP

Windows 10

Microsoft Office 365

User facing support skills

Tools

ServiceNow

Microsoft365

Cisco

Job description

Overview

IT Infrastructure Engineer. Our Client is a Global organisation with offices in the City of London. They are now looking to recruit an IT infrastructure system support and maintenance Engineer with at least 5 years experience in 1st to 3rd line support. You will be working with users using Japanese and English, working closely with related parties to ensure a coordinated approach to IT infrastructure support and projects.

Responsibilities

• IT Infrastructure related project
• Communicate and coordinate with the person in charge of the project in HQ (in Japanese)
• Communicate and coordinate with the user in each office (in English)
• Provide support for end users during system deployment/migration (User manual, user training)
• Global User Support
• Act as 2nd/3rd line support for IT infrastructure related enquiries and incidents.
• Escalate the incidents to the appropriate vendors.
• Incident management with the ticketing system (e.g. ServiceNow).

Skills / Knowledge

Technical

• Proven working experience in IT Service management operations
• Basic network knowledge (e.g. TCP/IP, proxy, firewall, switching, routing and WiFi)
• Basic operating system knowledge (e.g. Windows 10, Windows Server, Azure)
• Basic Microsoft Office 365 knowledge
• Second line level technical support and problem-solving skill

• Candidate needs to have strong interpersonal communication skills
• Ability to work both independently and as part of a team.
• Adaptability to work in a fast-changing environment
• Strong written and verbal communication skills
• Proficient in English & Japanese language skills (Reading/Writing/Speaking)
• User facing support skills
• Self-motivated and an innovative mindset

Experience

• 3 to 5+ years IT experience in a corporate environment.
• Second line technical support
• System Maintenance
• Microsoft Windows, Windows Server, Virtual desktop, Microsoft365
• Cisco/Fortinet
• Project management experience preferred.

The salary for this position will be in the range £35K - £45K.

The Client is based in the City of London.

Do send your CV to us in Word format along with your salary and notice period.