IT Infrastructure Support Analyst

Jas Gujral; London; Hybrid; GBP 35,000 - 41,000; Full time

Job summary

A financial institution based in Central London is looking for an IT Infrastructure Support Analyst. The role involves supporting and maintaining IT infrastructure and providing IT support to staff, with an emphasis on troubleshooting Windows and Office365. The ideal candidate will have at least 5 years of relevant experience, particularly in the banking sector. This 12-month FTC position offers a salary of circa £35K and requires at least 3 days in the office each week.

Qualifications

• At least 5 years hands-on experience within IT Infrastructure, ideally from Banking.
• Understanding of cybersecurity fundamentals.
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Support and maintain IT infrastructure for the Branch.
• Assist in response to service outages and IT-related problems.
• Perform routine system backups and assist with disaster recovery operations.

Skills

Troubleshooting Windows

Office365

Banking applications

Networking Fundamentals

Cybersecurity measures

Laptop imaging

Tools

Fortinet solutions

Cisco Switches

ManageEngine

Job description

IT Infrastructure Support Analyst


Our Client a bank based in Central London is looking to recruit a young super talented individual as an IT Infrastructure Support Analyst.


You will have at least to 5 years hands-on experience within IT Infrastructure ideally from the Banking or Financial arena.


Must have in-depth knowledge of troubleshooting experience with Windows, Office365 and ideally Banking applications and conferencing applications.


You will be responsible for the support and maintenance of the IT infrastructure for the Branch and to provide IT support to staff.


To assist in the response to service outages and other IT related problems as well as maintenance and upkeep of for security of the systems in place.


Business Performance duties


? Familiarity with core banking systems or financial applications


? Provide first/Second level support for hardware, software, and network-related issues.


? Install, configure, and maintain desktops, laptops, printers, Phones/Mobiles and other IT equipment.


? Laptop imaging experience needed (WIM USB, MDT, SCCM, Intune, AutoPilot) ??????\" Image creation, management and deployments.


? Assist in user account management in Active Directory, Microsoft 365, Sharepoint, Onedrive, Teams, and banking systems


? Networking Fundamentals ??????\" DNS, DHCP, TCP/IP, and LAN/WAN.


? Understanding of cybersecurity measures.


? Perform routine system backups and assist with disaster recovery operations.


? Monitor system performance and report abnormalities to senior IT staff


? Assist with software updates, patches, and antivirus management.


? Exposure to following Fortinet solutions ??????\" fortigate, forticlient VPN, Symantec Endpoint Protection & Encryption, Bitlocker, SentinelOne, Cisco Switches, Tenable, Group policy, ManageEngine, Nagios, MFA


? Document IT procedures and maintain technical documentation relating to role.





Technical/Functional skills


- Proficient in common operating systems (Linux ??????\" Redhat & Ubuntu, Windows OS ??????\"Win10 &11)


- Software proficiency ??????\" 0365, Sharepoint and Teams ??????\" Banking Applications


- Networking (IT)


- Proficient in programming languages & Automation (good to have)


- Project management


- Data analysis


- Excellent troubleshooting and problem-solving skills.


- AV Support


- Understanding of cybersecurity fundamentals





The Client is based in Central London.


This is a 12 month FTC position which is hybrid with at least 3 days a week in the office.


The salary for this position will be circa £35K.


Do send your CV to us in Word format along with your salary and availability.