IT Infrastructure Support

JR United Kingdom; Coventry; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading company in thermal processing services is seeking an IT Infrastructure Support specialist to oversee daily IT operations. You will manage the Data Centre infrastructure, resolve issues promptly, and support a vast network of users across multiple locations. Ideal candidates will have strong backgrounds in Active Directory, Exchange, and network fundamentals, complemented by ITIL certification. A collaborative spirit and ability to perform under pressure are essential for success in this dynamic environment.

Benefits

Pension match from 4% to 10%

Life Assurance - 2 x annual salary

Free parking on all sites

Free refreshments provided

Full pay while off sick for a limited number of days

Qualifications

• Minimum 5 years supporting a complex Windows-based environment.
• Strong technical background covering various IT infrastructure technologies.
• Ability to work independently and manage pressures.

Responsibilities

• Maintain the Data Centre infrastructure and resolve incidents.
• Day-to-day management of the Bodycote infrastructure covering various technologies.
• Collaborate with IT resources globally to support over 3400 users.

Skills

Active Directory

Exchange 2016

Office 365

SQL Server

Networking fundamentals

Antivirus technologies

ITIL framework

Education

ITIL Certified to Foundation Level

Professional certifications in Microsoft, VMware or Cisco

Tools

VMware

Cisco

Dell VxRail

Job description

Social network you want to login/join with:

Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.

We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.

Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels.

Main responsibilities:

• Responsible for maintaining the Data Centre infrastructure hosting legacy ERP systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents.
• Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
• Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese.
• Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.

Qualifications, experience and skills:

• Minimum of 5 years of experience supporting a complex windows based environment.
• Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
• Microsoft, VMware or Cisco professional certifications.
• Windows server 2003 through 2022.
• SQL Server – legacy through to current versions.
• Understanding of networking fundamentals (LAN, WAN and Switches).
• Back up technologies, including cloud hosted services and on prem appliances.
• Experience working with Cloud hosted IT Services.
• Antivirus technologies
• Working knowledge of the ITIL framework.
• ITIL Certified to Foundation Level
• Dell VxRail
• Able to speak any other language than English used in other Bodycote locations.

Personal Qualities

• A high-energy professional who can make a real impact within Group IT and work effectively towards a common vision or goal.
• Strong written and verbal communication skills.
• Excellent active listening and analytical abilities.
• A flexible approach and outstanding interpersonal skills – the ability to work well within, and motivate, a team is essential.
• Able to perform consistently and deliver results under pressure.
• Self-motivated with the ability to work independently without direct supervision.
• Professional and confident in dealing with customers, suppliers, and peers at all levels.

Salary / package:

• Pension – match contribution from 4% – 10%.
• Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
• Free parking on all sites.
• Free refreshments provided.
• An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).

How to apply:

Please send your CV, along with your salary expectations, using the contact options above. Internal applicants are kindly asked to inform their current line manager of their application.

Please note: If you have not heard from us within two weeks, your application has not been successful on this occasion. However, we will retain your CV on file and may contact you if a suitable opportunity arises in the future. We wish you the best of luck in your job search.