IT Infrastructure Support

JR United Kingdom; Bedford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading company in heat treatments and thermal processing services is looking for an IT Infrastructure Support specialist. The role involves managing day-to-day IT operations, resolving incidents, and maintaining the infrastructure. The ideal candidate will have significant experience and strong technical skills in IT management, with a focus on collaboration and service delivery across various locations.

Benefits

Pension – match contribution from 4% to 10%

Life Assurance – 2x annual salary

Free parking on all sites

Free refreshments provided

Full pay entitlement whilst off sick

Qualifications

• Minimum of 5 years supporting a complex Windows based environment.
• Strong technical background covering key IT infrastructure components.
• Excellent communication and analytical abilities.

Responsibilities

• Manage day-to-day IT infrastructure operations and resolve incidents.
• Maintain Data Centre infrastructure and associated applications.
• Collaborate globally to support over 3400 IT users.

Skills

Active Directory

Exchange 2016

Office 365

Azure Services

Remote Desktop

ITIL Framework

Networking Fundamentals

Cloud Technologies

Education

ITIL Certified to Foundation Level

Microsoft, VMware or Cisco Professional Certifications

Tools

SQL Server

Dell VxRail

Job description

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Bodycote operates an international network of facilities serving a wide range of industries including aerospace, defence, automotive, power generation, oil & gas, construction, machine building medical and transportation. Bodycote is the world’s leading provider of heat treatments and specialist thermal processing services and is a vital link in the manufacturing supply chain, employing over 4,500 people in 22 countries.

We recognise that the success of our business depends upon the skills, commitment and loyalty of our people. We strive to offer a working environment where these attributes are rewarded and valued.

Bodycote Group IT is looking for an IT Infrastructure Support specialist to manage day-to-day IT infrastructure operations, taking ownership of incident and request resolution in line with defined processes and agreed service levels.

Main responsibilities:

• Responsible for maintaining the Data Centre infrastructure hosting legacy ERP systems and the applications associated with those systems including daily checks and resolution of any identified events and incidents.
• Responsibility for resolving incidents & requests in line with the defined ITIL based processes and to agreed Business service levels.
• Day to day management of the Bodycote infrastructure covering technologies around AD, Group Policy, Servers/OS & Storage, Backup, Email, WAN/LAN, Security, Internet, Remote Access and Thin Client. To include monitoring, auditing, checking availability & capacity, patching and applying changes in line with the agreed change management process.
• Collaborating globally with Bodycote IT resources, supporting over 3400 IT users in over 165 locations speaking English, French, German, Italian, Polish, Czech, Swedish, Finnish, Dutch, Danish, Portuguese, Turkish and Chinese.
• Involvement in new and ongoing BAU IT projects to upgrade and improve the Bodycote infrastructure.

Qualifications, experience and skills:

• Minimum of 5 years of experience supporting a complex windows based environment.
• Strong technical background covering Active Directory, Exchange 2016, Exchange Online, Office 365, Azure Services, Remote Desktop and Terminal Services.
• Microsoft, VMware or Cisco professional certifications.
• Windows server 2003 through 2022.
• SQL Server – legacy through to current versions.
• Understanding of networking fundamentals (LAN, WAN and Switches).
• Back up technologies, including cloud hosted services and on prem appliances.
• Experience working with Cloud hosted IT Services.
• Antivirus technologies
• Working knowledge of the ITIL framework.
• ITIL Certified to Foundation Level
• Dell VxRail
• Able to speak any other language than English used in other Bodycote locations.

Personal Qualities

• A high-energy professional who can make a real impact within Group IT and work effectively towards a common vision or goal.
• Strong written and verbal communication skills.
• Excellent active listening and analytical abilities.
• A flexible approach and outstanding interpersonal skills – the ability to work well within, and motivate, a team is essential.
• Able to perform consistently and deliver results under pressure.
• Self-motivated with the ability to work independently without direct supervision.
• Professional and confident in dealing with customers, suppliers, and peers at all levels.

Salary / package:

• Pension – match contribution from 4% – 10%.
• Life Assurance – 2 x annual salary rising to 4 x if join Company pension.
• Free parking on all sites.
• Free refreshments provided.
• An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).

How to apply:

Please send your CV, along with your salary expectations, using the contact options above. Internal applicants are kindly asked to inform their current line manager of their application.

Please note: If you have not heard from us within two weeks, your application has not been successful on this occasion. However, we will retain your CV on file and may contact you if a suitable opportunity arises in the future. We wish you the best of luck in your job search.