Birmingham, we operate a Hybrid working policy and the successful candidate will be required to be in the office a minimum of 2 days per week
Hours:
Full time Monday to Friday, 37.5 hours a week
Deadline:
31st October 2026
WHAT YOU’LL BE DOING:
- Reporting to the Head of IT Services & Security, you will be responsible for the administration, maintenance and continual improvement of the organisation’s infrastructure, systems and security services.
- You will act as a key technical resource within the IT team, providing expertise across cloud technologies, infrastructure platforms, security controls and business-critical systems.
- You will play an instrumental role in delivering technical change and service improvements aligned to business objectives, working independently or as part of wider project teams, including the management and coordination of third-party suppliers and partners.
- Strong communication skills, both written and verbal, will be critical to your success.
- A solid understanding of information security, risk management and operational best practices will underpin your approach to managing and improving the technology estate.
- The role will contribute to maintaining the organisation’s security posture, operational resilience and compliance objectives, including support for governance and assurance activities where required.
- You may also be required to deputise for the Head of IT Services & Security in specific operational, technical or security-related functions when appropriate.
YOU’LL BE RESPONSIBLE FOR:
- Administering and supporting infrastructure and security platforms, including troubleshooting, system monitoring and planned upgrades.
- Coordinating vulnerability assessments, security testing and the remediation of identified risks.
- Implementing, administering and maintaining on-premises and cloud-based platforms and services.
- Managing backup and recovery solutions, including restoration testing and recovery validation.
- Monitoring and maintaining the health, performance, availability and resilience of IT infrastructure and services.
- Assisting in the resolution of service disruptions, supporting restoration activities, stakeholder communications and post-incident reviews.
- Supporting ISO 27001 control ownership, risk management activities and audit readiness.
- Delivering technology projects, service improvements and technical changes in accordance with governance and change management processes.
- Managing patch deployment, system maintenance and technical remediation activities to maintain security and operational stability.
- Managing identity and access controls, including user provisioning, privileged access management and periodic access reviews.
- Producing and maintaining technical documentation, operational procedures and knowledge base articles.
- Promoting and implementing security best practices across technology platforms and services.
- Acting as a technical liaison for third-party suppliers, partners and support providers.
- Contributing to the continual improvement of IT service operations to enhance service quality, resilience and user experience.
- Supporting capacity planning, lifecycle management and the ongoing evolution of infrastructure and security services.
THE IDEAL CANDIDATE:
What you’ll bring to the team:
- A professional and collaborative approach to representing IT across the business.
- The ability to communicate technical information clearly to both technical and non-technical audiences.
- A willingness to share knowledge and support the development of colleagues.
- A proactive attitude towards technology, continuous improvement and service excellence.
- The ability to work independently, prioritise effectively and take ownership of outcomes.
- High levels of professionalism, integrity and discretion when handling sensitive information.
- Flexibility to support business-critical activities outside normal working hours when required.
Education and training:
- 5+ years’ experience in a systems administration, infrastructure, security, or equivalent IT role.
- Relevant technical qualifications or equivalent practical experience (e.g. Microsoft, Azure, AWS, CompTIA, Cisco or cybersecurity certifications).
- Commitment to continuous professional development and maintaining current technical knowledge.
Abilities and Skills:
- Excellent verbal and written communication skills.
- Excellent organisational skills with the ability to prioritise competing tasks effectively.
- Strong analytical and problem-solving abilities with keen attention to detail.
- Experience working within defined processes, procedures and change controls.
- Understanding of information security principles, security controls and industry best practice.
- Knowledge of IT Service Management principles and best practices.
- Able to work independently and manage workloads effectively when required.
- Experience working with third-party suppliers and technical support providers.
- Exposure to scripting and automation technologies would be advantageous.