It Infrastructure Field Support Engineer

Eurofins Uk Forensic Services; Tamworth; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Free parking

Company Pension Plan

Life Assurance

Healthcare cash plan

Wellbeing programs

Job summary

Eurofins UK Forensic Services in Tamworth, England is seeking an IT Field Service Engineer on a 6‑month fixed term contract to support the integration of seven UK locations into the Eurofins IT environment. The role requires on‑site deployments, asset validation, user onboarding and standardisation across sites with regular travel.

The position involves coordinating with project managers and IT teams, and performing migrations, go‑live activities, and post‑deployment support.

Qualifications

• Experience in an IT Field Service, Desktop Support, or similar end user role.
• Strong knowledge of Windows desktops, laptops, and peripherals.
• Good customer service and communication skills.
• Full UK driving licence and willingness to travel between sites.
• Familiar with ITIL based service management practices.
• Experience with asset management and ticketing systems.
• Experience in laboratory, forensic, healthcare, or regulated environments preferred.
• Relevant IT certifications or training.

Responsibilities

• Support IT integration across seven UK locations.
• Deploy, configure, and replace end-user devices.
• Install software and peripherals.
• Provide on-site support during migrations and go-live events.
• Maintain asset records and lifecycle tracking.
• Travel extensively between Eurofins sites in the UK.
• Work with project managers and stakeholders to meet milestones.

Skills

IT Field Service

Desktop Support

End User Support

Customer Service

Communication Skills

Multi-site Work

ITIL Knowledge

Education

IT Certifications

Tools

Asset Management

Ticketing Systems

IT Infrastructure Tools

Job description

IT Infrastructure Field Support Engineer Eurofins UK Forensic Services Tamworth, England, United Kingdom

Job Description

Unfortunately, we are unable to offer visa sponsorship for this role.

For this role the IT Field Service Engineer (Fixed Term Contract – 6 Months) is responsible for supporting the successful integration of seven UK locations into the Eurofins IT environment. Working as part of the IT Infrastructure team, the role will deliver on‑site technical activities associated with the integration programme, including device deployments, hardware refreshes, site migrations, technology standardisation, asset validation, and user onboarding activities.

Please note this is a 6 month fixed term contract, working 37.5 hours per week. Monday to Friday 09:00 till 17:30.

Regular extensive travel between Eurofins UK sites will be required for this role.

• Support the delivery of IT integration activities across seven UK locations in accordance with agreed project plans and timelines.
• Execute site‑based migration activities, including workstation deployments, user onboarding, system cutovers, and technology transitions.
• Work closely with project managers, infrastructure teams, and business stakeholders to ensure successful implementation of integration milestones.
• Provide on‑site support during key project events, including migrations, go‑live activities, and post‑deployment stabilisation.
• Deploy, configure, and replace end‑user devices in line with Eurofins standards.
• Install and configure approved software, peripherals, and standard operating environments.
• Support the standardisation of local IT equipment, ensuring consistency with Eurofins policies, technology standards, and security requirements.
• Assist in the migration of users to corporate platforms and services where required.
• Perform site technology assessments, asset verification, and readiness activities to support integration planning.
• Support the implementation of infrastructure changes, including workstation replacements, printer deployments, network‑connected device migrations, and technology refresh activities.
• Conduct basic connectivity testing and validation to ensure successful deployment of integrated solutions.
• Assist with user acceptance, validation, and operational handover activities following implementation.
• Maintain accurate records of IT assets throughout the integration programme.
• Support asset discovery, inventory validation, device reconciliation, and lifecycle tracking activities.
• Ensure all deployed equipment is correctly recorded in asset management systems and project documentation.
• Assist with the secure collection, redeployment, or disposal of legacy equipment in accordance with company policies.
• Update project records, deployment logs, asset registers, and implementation documentation.
• Follow approved project methodologies, change processes, and standard operating procedures.
• Contribute to the development of deployment guides, knowledge articles, and lessons learned documentation.
• Provide status updates and progress reporting to project leads and stakeholders as required.
• Build effective working relationships with local site teams, project stakeholders, and IT colleagues.
• Communicate clearly and professionally regarding project activities, deployment schedules, and user readiness requirements.
• Travel extensively between Eurofins locations across the UK to support project delivery activities.

Qualifications

• Experience in an IT Field Service, Desktop Support, or similar end user support role.
• Strong working knowledge of:
  • Windows desktops and laptops.
  • Common end user applications and peripherals.
  • Hardware break/fix and troubleshooting.
• Good customer service and communication skills.
• Ability to work independently across multiple sites.
• Full UK driving licence (or ability to travel between sites).
• Customer focused with a strong service mindset.
• Organised, reliable, and detail oriented.
• Calm and effective under pressure.
• Willing to learn and develop technical skills.
• Team oriented with a professional attitude.
• Experience supporting laboratory, forensic, healthcare, or regulated environments.
• Knowledge of ITIL based service management practices.
• Experience with asset management and ticketing systems.
• Relevant IT certifications or technical training.

Additional Information

At Eurofins we are growing, innovating and always learning. We celebrate the achievements of our employees through annual long service awards, recognise our colleagues special life events, and we are committed to charitable causes through global fundraising activities.

As a Eurofins employee you will benefit from:

• Additional Annual Leave at Employees set service dates
• Company Pension Plan
• Life Assurance Scheme (4 times annual salary)
• Healthcare Cash Plan (6+ months service)
• Enhanced Maternity, Adoption and Paternity Schemes
• Employee Assistance Programme – 24/7 confidential
• Health and Wellbeing Programmes
• Free parking
• Worldwide career opportunities
• We also have in place rewards recognising the great work our employees deliver, their dedicated service and celebrating special life events.

What Happens Next

Our people are the backbone of what we do, so it's incredibly important we find the right individuals to join us. As a potential new recruit you'll be invited to meet the team in the form of an assessment centre or a staged interview process dependent on the role and it's requirements, this will give you the opportunity to see what working for Eurofins is really like and enable us to get you know your key skills and strengths.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.

Closing Date

We reserve the right to close or extend this position depending on application numbers.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.