IT Infrastructure Engineer - Networking and Firewalls

FDM Group; Leeds; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a skilled IT Networks and Firewall Infrastructure Engineer to join their global team. This role involves providing high-level technical support and maintaining critical IT infrastructure across various locations. You will be responsible for ensuring the network and firewall systems are robust and secure, working closely with internal teams and external partners. The position requires a blend of technical expertise and excellent communication skills, making it ideal for those who thrive in collaborative environments. If you are passionate about IT and eager to contribute to a dynamic team, this opportunity is perfect for you.

Qualifications

• Experience in supporting IT infrastructure, especially firewalls and networks.
• Strong problem-solving skills and ability to work in a ticket-based environment.

Responsibilities

• Provide 3rd Line support both remotely and onsite within the business.
• Maintain and administrate firewalls and network infrastructure.

Skills

Customer service skills

Analytical skills

Problem solving

Team working skills

Attention to detail

Adaptability

Communication skills

Time management

Troubleshooting ability

Commercial focus

Education

ITIL Certification

1-2 years experience in a similar role

Tools

FreshService

Service Now

SCCM

Intune

Azure

AWS

Cisco IOS

Palo Alto

VMware

Hyper V

Job description

About The Role

FDM Group is looking to hire an IT Networks and Firewall Infrastructure Engineer.

You will work within a global team of IT engineers, ranging from 1st Lines to 3rd Lines, who play a crucial role in supporting FDM’s customer base and infrastructure across the globe.

You will look to evergreen the infrastructure and improve practices where possible.

The successful candidate will need to ensure they are competent enough to handle all duties and responsibilities from start to finish as they will be the last line of technical support for the business. They will also need to be comfortable working in a team and solo, as the work entails group and solo projects.

The role is based in UK Leeds, however, there are multiple sites across the globe. Travel will be part of the role to ensure all offices are equipped, IT-wise, to maintain business as usual.

Whilst you will be reporting to the Director of IT Infrastructure, you will also work closely with other senior executives in the business.

Experience and adept skills in firewalls, networks, and infrastructure are crucial for the role as it will encompass an array of IT technologies which will be used to ensure FDM stays up to date and protected.

Key responsibilities will include:

• Provide 3rd Line support both remotely and onsite within the business, predominantly within the EMEA time zone/region where necessary.
• Provide cover for other regions out of hours while working your local time zone. (Follow the sun model).
• Be an escalation path for the 1st/2nd line analysts.
• Establish, build and grow relationships with internal FDM staff through effective communication, consistency, and the provision of a highly professional service.
• Ensure work is carried out in line with FDM policies and practices, especially important for projects.
• Liaise with 3rd party providers/suppliers as required.
• Technical documentation creation and review.
• Maintain and administrate firewalls and network infrastructure (Palo Alto, Cisco, Meraki).
• Configure all elements of Firewall and Switches.
• Design, architect and strategize for Firewalls and Networks.
• Procure IT hardware and software in accordance with FDM procurement processes, necessary for projects.
• Ensure IT assets are managed and audited.
• Carry out regular field visits to other sites, and any new sites being established; be it temporary or permanent.
• Technical vetting for the change control process, ensuring all changes follow FDM’s Change Control Process and are submitted to the Change Advisory Board.
• SCCM/Intune/Group policy adept experience.
• Providing network support to WAN and LAN networks spanning on premise and cloud.
• Completing hardware implementations, upgrades, and repairs.
• Investigating technical problems, whereby a solution and root cause analysis are needed.
• Cloud skills in Azure/AWS.

About You

You will have:

• Good Customer service skills.
• Excellent analytical skills and organizational skills.
• Strong team working skills.
• Experience in a similar role and passion for IT.
• Problem solving/troubleshooting ability - crucial in this role.
• Exceptional attention to detail and able to work with a high level of accuracy.
• Adaptable, flexible and willing to dedicate time outside of normal business hours when needed.
• Experience of working in a ticket-based environment such as FreshService/Service Now etc.
• Commercially focused.
• Ability to communicate effectively both verbally and in written format with professional language.
• Good time and workload management skills specifically with the ability to prioritize, work to SLAs and project deadlines.
• 1-2 years of experience in a similar role.
• Experience in supporting 500+ seats.
• Printer setup/configuration/administration.
• Android/Apple IOS experience.
• SharePoint administration experience.
• Experience deploying switches/firewalls.
• Additional IT languages.
• ITIL Certified/Awareness.
• Mac OS experience.
• Mobile Device Management.
• Meraki administration.
• AutoPilot.

An adept skillset in the following technologies is essential:

• Exchange and Active Directory.
• Group Policy Management.
• Windows Server OS.
• Office 365 Administration.
• Firewall and Proxies.
• Cisco IOS / Palo Alto.
• VMWare/Hyper V.
• AZURE/AWS/Cloud Services.
• Storage Area Networks.
• Backup and DR technologies.
• SCCM/Intune.
• OSPF / BGP / RIP.
• IPSEC / VPN Technologies.

About Us

We are a business and technology consultancy and one of the UK's leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.