IT Infrastructure Engineer Edinburgh

TN United Kingdom; City of Edinburgh; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated IT Infrastructure Engineer to join their dynamic team in Edinburgh. This full-time role involves resolving Wintel infrastructure issues, managing Active Directory and SCCM, and ensuring top-notch service delivery. The ideal candidate will possess strong troubleshooting skills and be comfortable working both independently and as part of a collaborative team. With a flexible work culture, opportunities for growth, and a focus on employee development, this position offers a chance to thrive in a supportive environment. Join a forward-thinking company and make a significant impact in the tech landscape.

Benefits

Free on-site parking

Employee rates at on-site restaurant

Flexible working hours

Qualifications

• Proven skills in troubleshooting hardware and software issues.
• Experience with Microsoft Office 2016 and newer versions.
• Knowledge of Cisco network hardware and routing.

Responsibilities

• Resolve Wintel infrastructure faults and provide customer service.
• Manage technologies like Active Directory and SCCM.
• Coach 2nd Line Engineers and assist with customer projects.

Skills

Microsoft Windows 10

Active Directory

SCCM

Cisco networking

VMware

Software troubleshooting

Written communication

Education

Microsoft Windows 10 certification

Tools

Veritas Net Backup Software

Job description

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Client:

GBA5 EntServ UK Limited

Location:

Edinburgh, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

f0343d092e3b

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Job Description:

At DXC Technology, we’re people first. Why? Because it’s people that get the job done.

We have a flexible, autonomous, and open work culture. It’s successful because we have character: we’re proactive, collaborative, and ambitious; we find solutions, set standards, and make things happen. We’re focused on the future, so we keep our employees at the cutting-edge of their fields with personalized training programs. At DXC, you’ll find opportunities that match your efforts, and a team of good people to inspire you and recognize the important work you do.

We are currently looking for a highly customer-focused and enthusiastic IT Infrastructure Engineer supporting one of our clients based on-site in Edinburgh.

Day-to-day activities will include resolving a wide variety of Wintel infrastructure faults including server software and hardware incidents, service requests and project support, while minimising disruption and providing first-class customer service. The site benefits from easy access to travel links, free on-site parking and employee rates at the on-site restaurant.

This is a full-time, position working a 37.5-hour week between 07:30 – 16:00, Monday – Thursday and 07:30 – 13:00 on Fridays. The ideal candidate will need to have a flexible approach as overtime and on-call duties may be required after training.

Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance.

Primary role requirements:

• Responsible for maintaining and promoting highest level of service to the client.
• Adhering to technical standards, service delivery processes and ensuring service delivery is effective and efficient
• Responsible for 3rd Line incident ticket handling, escalation and problem diagnosis
• Manage a range of technologies such as Domain Central Services (Active Directory), SCCM – to include optimisation, interoperability and availability.
• Creating security groups, GPO’s and roaming profiles through Microsoft Active Directory
• Carry out BAU run activities, such as Monthly Security Patching to infrastructure estate.
• Basic Citrix administration via Citrix Studio, Director and vCenter
• Work within challenging SLA’s and follow escalation paths to the leadership team and product specialists and 3rd parties promptly when required
• Represent the Infrastructure team in customer meetings and deputise in the Team/Function Leaders absence

Secondary role requirements:

• Member of the 3rd Line Break/Fix team supporting laptop, desktop and VDI terminals tickets
• Coach and educate the 2nd Line Engineers, in developing knowledge articles to improve first time fix
• Assisting with customer projects where required
• Create and update procedural documentation
• Investigation and reporting of network failures.
• Basic administration of network back-ups utilising Veritas Net Backup Software

Essential Skills and Qualifications:

• Knowledge of Microsoft Windows 10 Operating Systems as well as legacy OS i.e. Win7, XP – Deployment, configuration, and support
• Knowledge of Microsoft Office 2016 onwards
• Developed knowledge of Cisco network hardware and routing
• Proven and demonstrable software and hardware troubleshooting skills
• Knowledge of SCCM, Active Directory, Group Policy
• Good written communication: concise and accurate call logging, documentation and email correspondence
• Able to work well as part of a team or independently.
• Sound understanding of VMware version 7 and newer.
• Microsoft Windows 10 training and certification