IT Infrastructure Engineer - 3rd Line Support

Morgan Philips Group SA; Watford; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading company in talent solutions seeks an IT Infrastructure Engineer based in Watford. The role involves providing third-line IT support, server administration, and supporting infrastructure across various sites. Ideal candidates will have significant experience in IT infrastructure and specific technical knowledge across various platforms and services, enabling them to deliver effective support and solutions.

Benefits

25 days paid holiday (pro rata) plus bank holidays

Head office bonus scheme

Private medical insurance

Contributory pension scheme

Qualifications

• Significant experience in supporting IT infrastructure required.
• Experience with Microsoft and Linux server administration.
• Knowledge in cloud systems management (Azure, Office 365, AWS).

Responsibilities

• Providing third-line IT support to users and sites.
• Performing server administration and contributing to IT projects.
• Managing local and cloud services for availability and health.

Skills

Troubleshooting IT problems

Team and communication skills

Problem-solving

Technical concept articulation

Capacity management

Job description

IT Infrastructure Engineer - NO SPONSORSHIP

IT Department - (Office based five days per week in Watford, Hertfordshire)

Permanent role

You will need to be available to be in the office 5 days a week and would be expected to be in 5 days during the probationary period.

After the probationary period, there would be the opportunity to work 1 day at home and 4 days in the office (although they would still need to be available 5 days a week if the business required this).

An opportunity has arisen in the IT department for an infrastructure engineer. Based at head office in Watford (eight minute's walk from Watford Junction Train Station), working in the infrastructure team, you will report to the IT/Security Manager and be responsible for supporting infrastructure across the hundreds of retail/high street sites and head office in Watford too.

Role:

1. Providing business-as-usual third-line IT support to all their town and city sites and head-office users (plus, cover for second-line support, where necessary)
2. Performing server administration, in line with business requirements and security needs
3. Contributing to IT projects, in line with business focus
4. Managing and supporting local and cloud services for availability/health/capacity

The role will require:

• A thorough understanding of troubleshooting IT problems
• Enthusiasm and initiative to prioritise and resolve issues quickly
• Excellent team and communications skills
• Supporting an IT helpdesk, application support, business intelligence and SAP teams, with complex troubleshooting
• Hardware and life cycle management of servers and workstation/laptops
• Administering and supporting e-mail server, Active Directory and business continuity
• Articulating technical concepts to a varied business audience
• Advising third parties on how their technologies integrate with the core systems
• Working alongside architects and project teams to implement new technologies and systems

Key skills/experience:

• Significant experience in supporting an IT infrastructure
• Microsoft Windows server build, support, troubleshooting and upgrading (all versions)
• Linux server build, support, troubleshooting and upgrading (all versions), including Puppet
• WhatsUp Gold management and response of alerting
• Azure, Microsoft Office 365, Entra, InTune and AWS cloud system build and management
• Microsoft Hyper-V management and upgrade; config/build of guests/hosts to template
• E-mail management, including backup, business continuity and tape management, ideally in NetBackup and AvePoint
• TrustLayer e-mail-archiving management, configuration, support and upgrades
• Microsoft Exchange management, build and business continuity
• Advanced Microsoft Windows desktop troubleshooting
• Storage area network configuration and management, based on fibre channel
• Fabric Switch management
• Hardware build, management and troubleshooting of HP systems
• Microsoft Active Directory DNS and Group Policy management
• Microsoft Systems Centre management, troubleshooting and packaging
• PKI management

Additional skills:

• Microsoft clustering knowledge
• Network knowledge, including management of firewall rules and Cisco switches
• Data loss prevention implementations
• Capacity management
• Past experience in, and understanding of, software licensing
• Awareness of current trends and technologies, with the ability to formulate technical solutions

Salary and benefits:

• Competitive salary
• 25 days' paid holiday (plus bank holidays) pro rata; head-office bonus scheme; free shares (after 18 months with the company); private medical insurance; contributory pension scheme

Note: No visitors parking on site. Candidates will need to park at Watford Junction station, approximately an 8-minute walk. Staff parking will be available after 13 weeks, with reimbursement options.

Please note you will receive an automated response confirming receipt of your CV.

Morgan Philips Group is a global talent solutions business committed to equal opportunity employment and non-discrimination in hiring practices.