IT Infrastructure Engineer

Eta Projects Ltd; Loughborough; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

26 days holiday

Hybrid working

Job summary

BRUSH Group is seeking an Infrastructure Engineer to join our IT team in managing and improving network services across sites, cloud, and hosted environments. You will monitor performance, troubleshoot issues, and implement changes within a controlled change-management framework.

The role includes 2nd/3rd line support, incident response, patching, and collaboration with InfoSec and business teams. A solid background in enterprise networks and ITIL will be valuable, with hybrid/remote-friendly

Qualifications

• Relevant experience as Infrastructure Engineer / Network Engineer / network-focused role in enterprise environments.
• Proven experience identifying, testing, implementing and documenting network configuration changes within a controlled change management framework.
• Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
• Hands-on experience with incident, problem, request, and major incident management.
• Understanding of network lifecycle management, patching, firmware management, and vendor support requirements.

Responsibilities

• Support operation, maintenance and continuous improvement of network infrastructure across locations.
• Monitor network performance, availability and capacity; proactively resolve issues to minimise disruption.
• Identify network configuration changes to support business, security and projects.
• Assess, document, test, and implement approved network changes per standards.
• Provide 2nd and 3rd line technical support for network incidents and service requests.

Skills

Network engineering

Incident management

Change management

ITIL v4 Foundation

Network security awareness

Job description

About The Role

Why choose us?

BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.

We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.

What's the role?

Reporting to the IT Infrastructure Manager, the role is focused on ensuring secure, reliable, and efficient connectivity within sites, between BRUSH locations, and to cloud and hosted environments.

The position will work closely with internal IT teams and managed service providers (MSPs) to maintain network services, monitor performance, troubleshoot issues, and support the delivery of network-related projects and improvements. The role is responsible for identifying network configuration changes, assessing requirements, conducting testing, and implementing approved changes in accordance with defined standards, processes, and security policies.

The post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation, and lifecycle management activities.

Key Responsibilities:

• Support the operation, maintenance, and continuous improvement of the BRUSH Group network infrastructure across all business locations.
• Monitor network performance, availability, and capacity, proactively identifying and resolving issues to minimise business disruption.
• Identify network configuration changes required to support business, operational, security, and project requirements.
• Assess, document, test, and implement approved network changes in accordance with BRUSH Group change management processes and technical standards.
• Provide 2nd and 3rd line technical support for network-related incidents, problems, and service requests, ensuring issues are resolved within agreed service levels.
• Troubleshoot and resolve network connectivity issues across LAN, WAN, Wi-Fi, internet, cloud, and hosted environments.
• Ensure all network changes and implementations comply with established standards, governance controls, and security requirements.
• Collaborate with colleagues across Infrastructure, Service Delivery, InfoSec and business teams to ensure network services effectively support operational requirements.

What are we looking for:

• Relevant experience in an Infrastructure Engineer, Network Engineer, Network Support Engineer, or similar infrastructure-focused role, supporting enterprise network environments.
• Proven experience identifying, testing, implementing, and documenting network configuration changes within a controlled change management framework
• Knowledge of ITSM frameworks (ITIL v4 Foundation or higher preferred).
• Hands-on experience with incident, problem, request, and major incident management.
• Understanding of network infrastructure lifecycle management, patching, firmware management, and vendor support requirements.

What's in it for you?

• Competitive salary
• Holiday allowance starting at 26 days per annum plus bank holidays (pro rata for part time roles)
• Flexible and Hybrid working options (role dependant)
• Life insurance – 4 x annual salary
• Enhanced Company Pension scheme
• 24/7 free and confidential Employee Assistance Programme
• GP24 Service – Access to remote, private GP services 24/7, 365 days a year plus Second Medical Opinions.
• BRUSHRewards – Discover plenty of ways to get more active and make great savings on everyday essentials as well as gifts for loved ones, holidays and special treats for yourself.
• Family friendly policies including Enhanced Maternity/Paternity
• Bike2work scheme
• Long Service Awards
• Developing our people is important to us - we support and encourage development by offering ongoing professional development and training.

About The Company

BRUSH Group provide agile and adaptive engineering solutions and products, including consultancy services, design, and project management as well as award-winning product technology, to a wide range of projects.

A chosen partner for national and regional power generation and distribution network operators, through innovation and a commitment to delivering solutions that address grid-resilience and drive system change, we support the global drive to net-zero, helping create a future-proof Infrastructure.