IT Infrastructure Engineer

Energis Recruitment Ltd; Belfast; On-site; GBP 30,000 - 40,000; Full time

Job summary

Energis is recruiting an IT Infrastructure Engineer to provide comprehensive infrastructure support for a client in Newtownabbey. The successful candidate will work closely with management and IT users, delivering critical third-line support across desktop, servers, and networking. This role offers a competitive salary between £30,000 and £40,000 based on experience.

Qualifications

• Extensive experience in IT Service/Infrastructure.
• Understanding of modern IT Infrastructure technologies.
• Driving License and transport required.

Responsibilities

• On-site infrastructure support and maintenance.
• Incident management in line with IT department SLAs.
• Contribute to service improvement plans.

Skills

Customer service

Communication

Problem management

Root cause analysis

Education

ITIL Foundation qualified

Tools

MS Azure

M365

Cloud technologies

Networking tools

Job description

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Energis is currently recruiting an IT Infrastructure Engineer on behalf of our client based in Newtownabbey.

Reporting to the Head of Infrastructure the successful applicant will build relationships with on-site management teams and IT users, providing Infrastructure third-line support covering desktop, server, networking and security systems.

Responsibilities:

• On-site infrastructure support and maintenance
• Incident management and service request delivery in line with IT department SLAs
• Project assistance for site infrastructure and software changes
• Problem management, including root cause analysis and pro-active identification of site risks / issues
• Contribute to service improvement plans for site IT delivery and infrastructure support services
• Implement changes in line with the IT change management process and CAB
• Build close relationships with IT team and users

Criteria:

• Extensive experience working within an IT Service / Infrastructure team
• An understanding of modern IT Infrastructure technologies and tools including Cloud, M365, networking, security systems
• Experience in the support of MS Azure and M365 technologies
• Experience in basic networking and switch management
• Experience in IT hardware installations
• Experience in maintaining on-site server / communications room equipment
• Excellent customer service and communications skills
• Ability to build strong relationships with IT users and business managers
• Driving License and transport required
• Previous experience working to ITIL best practice, ITIL Foundation qualified (desirable)

In return you will be offered a challenging role with a salary of £30 - 40k depending on experience.