IT Infrastructure Apprentice

AB Volvo; Warwick; On-site; GBP 23,000 - 26,000; Full time

Job summary

Join a leading truck manufacturer as an IT Infrastructure Apprentice, where you'll support IT services across multiple locations. Gain hands-on experience while working with a close-knit team. This role offers professional growth, mentorship, and a chance to earn a degree-level qualification.

Benefits

Professional growth and development

Pension scheme

Medical Insurance

Employee Assistance Programme

Discounts on various purchases

Fitness perks

Dental insurance

Cycle-to-work scheme

Eyecare vouchers

Qualifications

• Strong interest in IT, computer systems, and networking.
• Basic understanding of hardware, OS, and common software.

Responsibilities

• Support IT infrastructure services across multiple sites.
• Respond to user enquiries and troubleshoot hardware/software issues.
• Assist in installation and configuration of IT systems.

Skills

Analytical Skills

Problem Solving

Communication

Project Management

Microsoft 365

Education

GCSE or A-level qualifications

Job description

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Location: It’s a Field-based role with travel across the south and east of England. The ideal candidate would reside in commutable distance to Warwick.

Salary: £23,000-£26,000, dependent on experience and qualifications.

Apprenticeship Course: Information Communications Technician (level 3) Or, Digital and Technology Solutions Professional (level 6-degree level)

Volvo Trucks is a world-leading truck manufacturer, committed to driving progress and shaping the future landscape of sustainable transport. At Volvo Trucks, we lead the way in transport innovation and safety. From delivering cutting-edge technology to ensuring our vehicles set the benchmark for sustainability and performance, we are shaping the future of the industry. Our dedication to excellence has been recognised globally: the Volvo FM and Volvo FH Aero scored the maximum five stars in Euro NCAP’s first truck safety assessment and were honoured with the City Safe award.

As an IT Infrastructure Apprentice, you will deliver and support IT infrastructure services to all relevant regional Truck & Bus Centre locations and regional offices, whilst also managing technical administration and authorisation of all local and group IT systems. You will be involved in the installation and support of all IT hardware, supporting all business activities, ensuring any downtime is kept to a minimum. You will be part of a close-knit team of 4 collaborating and shadowing them across 18 sites, gaining hands-on experience.

As an apprentice, on-the-job training and mentorship will be provided to support your professional development and enhance your technical skills alongside achieving a degree level apprenticeship qualification.

What you'll do:

• Respond to user enquiries and provide technical assistance, troubleshooting hardware and software issues, both in person and remotely.
• Assist in the installation and configuration of computer hardware, software, and networking equipment under the guidance of senior technicians.
• Collaborate with the IT team to develop and maintain documentation, including system configurations, user manuals, and troubleshooting guides.
• Participate in technology-related projects, contributing to the design, implementation, and testing of new systems and solutions. (Projects include: Windows 11 migration and managing upgrade of WIFI networks across 18 Truck centres).
• Stay updated with emerging technologies and industry trends to provide recommendations for improving IT infrastructure efficiency and effectiveness.
• Manage technical administration and authorisation for new starters and leavers in a timely manner for all local and group IT systems

What we can offer you:

• Professional growth and development: Unlock your potential through various training and development opportunities. On top of the apprenticeship qualification opportunity on offer.
• Pension scheme: Matched up to 5% of your salary, including death in service cover.
• Medical Insurance: Medical insurance provided by Bupa.
• Employee Assistance Programme: Take advantage of our wellness, mindfulness, and counselling services.
• Discounts on various purchases: Enjoy savings on shopping vouchers, cinema tickets, holidays, and travel.
• Fitness perks: Access MyGymDiscounts and MyActiveDiscounts. Make use of our on-site gym.
• Other benefits include Dental insurance, a Cycle-to-work scheme, and Eyecare vouchers.

Who are you?

You have strong analytical and problem-solving skills with excellent Microsoft 365 knowledge (advanced Excel skills is advantageous). You need to have effective communication, numerical, and project management skills. You will also need:

• A driver’s license is required.
• GCSE or A-level qualifications. Additional education or certification in IT-related fields is advantageous. (Not degree level)
• Strong interest in information technology, computer systems, and networking.
• Basic understanding of computer hardware components, operating systems, and common software applications.
• Familiarity with networking concepts, including TCP/IP, DNS, DHCP, and wireless technologies.
• Commitment to maintaining confidentiality and data security.
• In-depth knowledge and understanding of IT environments and networked services.

Apply now to start your Volvo Group journey and be part of a team that recognises and values differences while providing an environment for your personal and professional growth. If this isn't the role for you, share it with a friend.

If you have a degree in IT, we cannot consider your application due to course requirements.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.