IT Infrastructure Analyst

CFH Docmail; Livingston; On-site; GBP 42,000 - 64,000; Full time

Benefits offered by this job

Life Assurance and Income Protection

Job summary

CFH Docmail is seeking an experienced IT Infrastructure Analyst to support the Lead Analysts across Security, Network and Server & Storage domains in a UK-based role. You will monitor the environment, review processes, perform hardware builds and configurations, manage servers and appliances, and contribute to continuous improvement of network and information security.

You will maintain diagrams, asset inventories, and SOPs while handling tickets, change requests and project work; SC clearance

Qualifications

• This is not an entry level role; requires experience with networking, server and storage (including hypervisor technologies) or IT Security technologies.
• Experience administering Active Directory and Azure Identity (Entra ID).
• Knowledge of networking concepts and infrastructure technologies, with the ability to diagnose and resolve technical issues.
• Ability to follow documented processes and procedures and to deliver work to documented standards.
• Relevant education, training, or certifications in Information Technology.
• Abide by the rules of the Business Management Systems, which apply best practice control with respect to Information and Physical Security, Quality, Safety, Health and the Environment and follow the SOPs.
• 25 days annual leave plus Bank Holidays (pro rata for part-time)
• Life Assurance and Income Protection schemes

Responsibilities

• Diagnosing and resolving complex infrastructure incidents.
• Monitor servers, network performance, and storage utilization to prevent system downtime.
• Play an active role in system patch management and business continuity testing
• Create and maintain network diagrams, asset inventories, and standard operating procedures.
• Provision virtual and physical servers and appliances, setting up user accounts as required.
• Creating and maintaining accurate technical documentation and system configurations.
• Triage alerts from monitoring platforms.
• Complete hardware builds, both servers and network appliances.
• Ensure escalations to the Group IT Infrastructure team from the Group Service Desk are dealt with promptly and accurately.
• Follow established internal processes and keep accurate and meaningful records of all work carried out across various internal platforms and systems.
• Support customers and colleagues with project work, supporting the delivery of solutions to both internal and external customers.

Skills

Networking concepts

Server & storage administration

Hypervisor technologies

Active Directory / Entra ID

IT security technologies

Documentation & SOPs

Problem solving under pressure

Communication skills

Education

Relevant IT education or certifications

Job description

Applicants must have the legal right to work in the UK at the time of application. We are unable to provide visa sponsorship for this role, and all offers of employment are subject to the verification of the successful candidates' right to work in the UK

SC Clearance is also required for this role

Job Purpose:

To maintain the integrity of the CFH Docmail network and endpoints, supporting the Lead Analysts with day-to-day duties across the Security, Network and Server & Storage domains.

You will be working alongside other technical analysts in the team. You will be monitoring the current environment, reviewing current processes and recommending work that will contribute to the continuous improvement of the network and information security.

Reporting into the Group Head of IT Infrastructure, you will play an integral part in meeting the department’s service delivery standards, handling tickets, change requests and project work as assigned to you, which will include hardware builds and configuration, network, platform and security monitoring.

Objectives of this Role:

Diagnosing and resolving complex infrastructure incidents.

Monitor servers, network performance, and storage utilization to prevent system downtime.

Play an active role in system patch management and business continuity testing

Create and maintain network diagrams, asset inventories, and standard operating procedures.

Provision virtual and physical servers and appliances, setting up user accounts as required.

Creating and maintaining accurate technical documentation and system configurations.

Detail Tasks:

Triage alerts from monitoring platforms.

Complete hardware builds, both servers and network appliances.

Ensure escalations to the Group IT Infrastructure team from the Group Service Desk are dealt with promptly and accurately.

Follow established internal processes and keep accurate and meaningful records of all work carried out across various internal platforms and systems.

Support customers and colleagues with project work, supporting the delivery of solutions to both internal and external customers.

Requirements

This is not an entry level role and the suitable candidate will have experience in working with networking, server and storage (including hypervisor technologies) or IT Security technologies.

Experience of adminstering Active Directory and Azure Identity (Entra ID).

Knowledge of networking concepts and infrastructure technologies, with the ability to diagnose and resolve technical issues.

Have the ability to contribute technical expertise to projects and service enhancement initiatives.

Have the ability to follow documented processes and procedures and to deliver work to documented standards.

Requirements:

Strong logical and methodical approach, especially under pressure.

Excellent verbal and written communication skills, able to explain technical concepts to both technical and non-technical audiences.

Relevant education, training, or certifications in Information Technology.

Abide by the rules of the Business Management Systems, which apply best practice control with respect to Information and Physical Security, Quality, Safety, Health and the Environment and follow the SOPs.

25 days annual leave plus Bank Holidays (pro rata for part-time)

Life Assurance and Income Protection schemes