IT Infrastructure Analyst

Kingston College; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

An educational institution in London seeks an IT Infrastructure Analyst to manage on-site networks and cloud infrastructures. The ideal candidate will oversee IT systems, manage projects, and ensure compliance with security standards. With opportunities for professional development and a comprehensive benefits package, this role is crucial for maintaining operational integrity across campuses.

Benefits

Generous annual leave

Excellent pension scheme

Subsidised sports facilities

Professional development and training

Cycle-to-work scheme

Qualifications

• Strong expertise in cloud and on-premises backend services.
• Detailed understanding of Microsoft Active Directory and operating systems.
• Solid knowledge of network technology and topologies.

Responsibilities

• Manage IT infrastructure projects under guidance.
• Maintain, upgrade, and secure core systems.
• Monitor performance and identify areas for improvement.
• Act as a key escalation point for onsite support teams.
• Diagnose and resolve complex technical issues.

Skills

Cloud services expertise

Microsoft Active Directory

Network technology knowledge

Proactive problem solving

Effective communication skills

Tools

Azure

Exchange

Intune

SharePoint

Job description

Overview

Here at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted active directory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary.

As a pivotal member of the organisation's IT infrastructure team, you will be responsible for the comprehensive management, maintenance, and enhancement of IT systems to ensure uninterrupted operations, robust security, and continuous improvement. Central to this role is the responsibility for managing IT infrastructure projects under the guidance of the Deputy IT Director. This includes the design, implementation, and optimisation of IT systems to support organisational objectives.

The IT Infrastructure Analyst ensures that core systems are regularly maintained, upgraded, and secured to meet strict compliance standards and safeguard against potential threats. By carefully monitoring performance, you will identify areas for improvement, optimising the efficiency and reliability of IT systems. A significant part of the role involves acting as a key escalation point for the college onsite support teams after they have exhausted what is available to them, providing advanced technical expertise as part of the 3rd line support framework. You will diagnose and resolve complex technical issues, leveraging a combination of technical knowledge, diagnostic skills, and collaboration with vendors or external support teams to minimise downtime and maintain smooth operations.

Responsibilities

• Manage IT infrastructure projects under guidance of the Deputy IT Director, including design, implementation, and optimisation of IT systems.
• Maintain, upgrade, and secure core systems to meet compliance standards and protect against threats.
• Monitor performance and identify areas for improvement to enhance efficiency and reliability.
• Act as a key escalation point for onsite support teams, providing advanced 3rd line technical expertise.
• Diagnose and resolve complex technical issues, collaborating with vendors or external support teams to minimise downtime.
• Develop and manage a mix of cloud (Azure) and on-premises backend services, including Exchange, Intune, SharePoint, and related cloud services.
• Demonstrate a detailed understanding of Microsoft Active Directory, desktop and server operating systems, and Microsoft System Management Tools.
• Apply knowledge of network technology, topologies, and services to support organisational objectives.
• Collaborate with cross-functional teams and stakeholders to align IT systems with business needs.

Qualifications and Skills

• Strong expertise in cloud and on-premises backend services, including Azure, Exchange, Intune, SharePoint.
• Detailed understanding of Microsoft Active Directory; desktop and server operating systems; and Microsoft System Management Tools.
• Solid knowledge of network technology, topologies, and services.
• Proactive, detail-oriented, with the ability to anticipate challenges and drive innovation.
• Ability to work as part of a team and communicate effectively with technical and non-technical stakeholders.

Location and Travel

Although predominantly based at Merton College, this is a Group Wide Post and you will need to travel/work from any of STCG Campuses as required.

Closing Date

Closing date for the return of completed applications is 3 October 2025.

Benefits

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year, plus an additional 5 days Wellbeing leave. There is an excellent pension scheme (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities, professional development and training, and a salary sacrifice cycle-to-work scheme.

Compliance and Equality

As part of our due diligence checks, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search, and proof of eligibility to work in the UK. As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and encourage applications from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage or civil partnerships.

About South Thames Colleges Group

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. We are one of London’s largest providers of post-16 education and training and aim to put students’ success at the heart of everything we do.

About the Team

We are looking for hardworking and collaborative people who can join our team and help challenge our students to achieve and progress.