IT Infrastructure Administrator (3)

Royal London; Glasgow; On-site; GBP 30,000 - 45,000; Full time

Job summary

A large mutual life and investment company in Glasgow seeks an IT Infrastructure Administrator to provide 2nd Line IT support. The ideal candidate should have experience with Microsoft technologies, strong problem-solving skills, and excellent communication abilities. The role offers a supportive work environment with great benefits, including 28 days annual leave and private medical insurance.

Benefits

28 days annual leave plus bank holidays

Up to 14% employer pension matching

Private medical insurance

Qualifications

• Experience in 2nd or 3rd line IT support.
• Strong knowledge of Microsoft technologies, supporting Windows 10 & 11.
• Understanding of system automation.

Responsibilities

• Provide professional IT 2nd Line support to colleagues.
• Support hardware and software across the group.
• Liaise with IT Service Desk & 3rd line teams.

Skills

Microsoft technologies (AD, Exchange, Teams, Office 365)

2nd or 3rd line IT support experience

Problem-solving skills

Knowledge of Networks (WAN/LAN/Security/WiFi)

Excellent communication skills

Job description

Job Title: IT Infrastructure Administrator (Wintel)

Contract Type: Permanent

Location: Glasgow

Working style: Office Based

Job Description

Royal London is currently recruiting for an IT Infrastructure Administrator to join our IT Support team and be responsible for IT support in Glasgow.

The main purpose of the role is to provide technical support to Royal London colleagues for all hardware and software across the group.

Responsibilities

• Providing professional IT 2nd Line support to all Royal London colleagues via incident and service request processes.
• Supporting hardware and software across the group.
• Managing workload and work queue proactively.
• Liaising with IT Service Desk & 3rd line teams to resolve issues and share knowledge.
• Identifying opportunities for service and process improvements.
• Supporting project delivery and implementation.

Requirements

• Experience in 2nd or 3rd line IT support supporting in-house and virtual customers.
• Strong knowledge of Microsoft technologies including AD, Exchange, Teams, Office 365, and supporting Windows 10 & 11 clients.
• Excellent communication skills, both verbal and written.
• Problem-solving skills with a positive attitude.
• Understanding of system automation.
• Knowledge of Networks (WAN/LAN/Security/WiFi), monitoring, Unix, and storage technologies.

About Royal London

We are the UK’s largest mutual life, pensions, and investment company, offering protection, savings, and asset management products and services.

We promote an inclusive, responsible, and fulfilling workplace, guided by our Spirit of Royal London values: Empowered, Trustworthy, Collaborate, Achieve.

Our benefits include 28 days annual leave plus bank holidays, up to 14% employer pension matching, and private medical insurance. Details are available on our website.

Inclusion and Diversity

We celebrate and value diverse backgrounds and cultures. Our diverse team brings a range of skills, perspectives, and experiences that are recognized and respected.