IT Infrastructure Administrator (2)

Royal London; City of Edinburgh; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading mutual insurance company in Edinburgh is seeking an IT Infrastructure Administrator to join their IT Support team. You will provide 2nd line technical support to colleagues for hardware and software, manage your workload, and help implement projects. Ideal candidates will have experience with Microsoft technologies and strong communication skills. The role offers a hybrid working model with great workplace benefits, including annual leave and an employer-matching pension scheme.

Benefits

28 days annual leave

Private medical insurance

Employer matching pension scheme

Qualifications

• Experience in a 1st or 2nd line IT support role.
• Ability to manage workload effectively.
• Understanding of virtual and VC technologies.

Responsibilities

• Provide professional IT 2nd line support to colleagues.
• Support hardware and software issues.
• Identify opportunities for service improvements.

Skills

IT support experience

Microsoft technologies (AD, Exchange, Teams, Office 365)

Windows 10 & 11 support

Communication skills

Problem solving

Network understanding

Job description

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IT Infrastructure Administrator (2)

Date: 30 Jul 2025

Location: Edinburgh, GB

Company: Royal London Group

Job Title: IT Infrastructure Administrator

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

We are currently looking to recruit an IT Infrastructure Administrator to join our IT Support team on a permanent basis in Edinburgh.

The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.

Key responsibilities:

• Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.
• Supporting both hardware and software across the group.
• Proactively managing your own workload/work queue.
• Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.
• Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.
• Supporting the delivery & implementation of projects.
  
• Previous experience working in a 1st or 2nd line IT support role supporting customers both in-house and virtually.
• Experience of Microsoft technologies, including AD/Exchange/Teams/Office 365, Experience supporting Windows 10 & 11 client.
• A good understanding of virtual and VC technologies.
• Strong communication skills, both verbally and written.
• Enjoy problem solving with a positive approach to challenges
• Good understanding of the automation of systems and processes.
• Good understanding of, Networks, Monitoring, Unix & storage technologies.

About Royal London

We’re the UK’s largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We’re an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected – whatever their background.