IT Infrastructure Administrator (2)

Medirest Signature; City of Edinburgh; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A major IT service provider in Edinburgh seeks an IT Infrastructure Administrator to join its support team. Responsibilities include providing 2nd line technical support for hardware and software systems, managing workloads, and working with colleagues to improve services. Ideal candidates should have experience in IT support, particularly with Microsoft technologies and strong communication skills. This permanent role offers a hybrid working style and attractive benefits.

Benefits

28 days annual leave

Up to 14% employer matching pension scheme

Private medical insurance

Qualifications

• Previous experience in a 1st or 2nd line IT support role.
• Experience with Microsoft technologies, including AD/Exchange/Teams/Office 365.
• Strong communication skills.

Responsibilities

• Provide IT 2nd Line support to Royal London colleagues.
• Support hardware and software across the group.
• Proactively manage workload.

Skills

Customer support

Problem solving

Communication skills

Experience with Microsoft technologies

Job description

Job Title: IT Infrastructure Administrator

Contract Type: Permanent

Location: Edinburgh

Working style: Hybrid 50% home/office based

Closing date: 13th August

We are currently looking to recruit an IT Infrastructure Administrator to join our IT Support team on a permanent basis in Edinburgh.

The main purpose of the role is to provide technical support to Royal London colleagues for all Hardware and Software across the group.

Key responsibilities:

• Providing professional IT 2nd Line support to all Royal London colleagues via our Incident and Service Request processes.

• Supporting both hardware and software across the group.

• Proactively managing your own workload/work queue.

• Liaising with colleagues in the IT Service Desk & 3rd line Specialist teams to find solutions to problems, and to knowledge share.

• Identifying opportunities for improvements in services and process enhancements so that we can always strive to do our jobs in the most efficient way.

• Supporting the delivery & implementation of projects.
  

Essential Criteria

• Previous experience working in a 1st or 2nd line IT support role supporting customers both in-house and virtually.

• Experience of Microsoft technologies, including AD/Exchange/Teams/Office 365, Experience supporting Windows 10 & 11 client.

• A good understanding of virtual and VC technologies.

• Strong communication skills, both verbally and written.

• Enjoy providing excellent customer support.

• Enjoy problem solving with a positive approach to challenges

Desirable Criteria

• Good understanding of the automation of systems and processes.

• Good understanding of, Networks, Monitoring, Unix & storage technologies.

About Royal London

We're the UK's largest mutual life, pensions and investment company, offering protection, long-term savings and asset management products and services.

Our People Promise to our colleagues is that we will all work somewhere inclusive, responsible, enjoyable and fulfilling. This is underpinned by our Spirit of Royal London values; Empowered, Trustworthy, Collaborate, Achieve.

We've always been proud to reward employees by offering great workplace benefits such as 28 days annual leave in addition to bank holidays, an up to 14% employer matching pension scheme and private medical insurance. You can see all our benefits here - Our Benefits

Inclusion, diversity and belonging

We're an Inclusive employer. We celebrate and value different backgrounds and cultures across Royal London. Our diverse people and perspectives give us a range of skills which are recognised and respected - whatever their background.