IT Industrial Placement 2027 - Customer Experience Solutions

McLaren Automotive Limited; Woking; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

25 days holiday

Enhanced pension scheme

Discretionary annual bonus

Private medical insurance

Life assurance 4x salary

Wellbeing initiatives

Job summary

McLaren Automotive Limited in Woking offers a 12-month Industrial Placement in IT Customer Experience Solutions. You will work across digital product delivery, gathering requirements, and mapping customer journeys while collaborating with designers, developers and business teams to drive customer-focused outcomes.

You will gain practical experience in a fast-paced, high-performance automotive environment, developing technical skills, commercial awareness and confidence working in IT & Digital.

Qualifications

• Currently pursuing a degree in a relevant field as listed.
• Demonstrates genuine interest in technology, digital innovation and customer experience.
• Shows strong analytical and problem-solving abilities.
• Capable of presenting data insights clearly.

Responsibilities

• Support design, enhancement and delivery of digital products and services.
• Gather, analyse and document business and customer requirements.
• Assist with customer journey mapping to improve touchpoints.
• Collaborate with stakeholders to deliver customer-focused solutions.
• Analyse feedback and data to support decisions and prioritisation.
• Participate in workshops, testing and demonstrations.
• Prepare presentations and reports for project stakeholders.
• Contribute ideas to improve customer engagement and business value.
• Gain exposure to emerging technologies and data-driven product development.

Skills

Analytical skills

Problem solving

Data interpretation

Communication skills

Multitasking

Microsoft 365 proficiency

Willingness to learn

Attention to detail

Collaborative working

Education

Degree in Business / Digital Technology / Marketing / Computer Science / Data Analytics / UX

Tools

Microsoft 365

Job description

IT Industrial Placement 2027 - Customer Experience SolutionsRef #59549Date postedMonday, September 28, 2026CountryUnited KingdomLocationWokingBusiness areaITDepartmentITPosition level6 - Support (L-11)Working timeFull TimeContract typeFixed Term ContractDuration12 monthsWorking pattern9am - 6pm Monday to FridayWhat to ExpectWe are recruiting for Industrial Placement Interns to join our fantastic Customer Experience Solutions team within IT & Digital at the McLaren Technology Centre in Woking, Surrey. As an Intern, you will gain hands-on experience across the Customer Experience Solutions team while developing your skills in a world-class, high-performance automotive environment.This is a 12-month full-time Industrial Placement designed to build your technical capabilities, commercial awareness, and confidence working across a fast-paced technology function.What You'll DoDuring your Industrial Placement, you’ll spend the year embedded in one of our core specialist teams, gaining meaningful, project-based experience and contributing to key operational and strategic objectives.- Support the design, enhancement and delivery of digital products and services that improve the customer experience. - Help gather, analyse and document business and customer requirements to inform product and feature development. - Assist with customer journey mapping to identify opportunities to improve interactions across digital and physical touchpoints. - Work with business stakeholders, designers, developers and technology teams to help deliver customer-focused solutions. - Analyse customer feedback, behavioural data and business insights to support decision-making and prioritisation. - Participate in workshops, testing activities and demonstrations throughout the product lifecycle. - Support the creation of presentations, reports and communications for project and leadership stakeholders. - Contribute ideas and recommendations that enhance customer engagement, satisfaction and business value. - Gain exposure to emerging technologies, digital platforms and data-driven product development approaches. - Collaborate with colleagues across IT & Digital, Commercial, Marketing, Sales and Customer Services teams.What You'll Bring* **-**Currently studying towards a degree in Business, Digital Technology, Marketing, Computer Science, Data Analytics, User Experience, or a related discipline.* - A genuine interest in technology, digital innovation and customer experience.* - Strong analytical and problem-solving skills with the ability to interpret information and identify insights.* - Confidence working with data and presenting findings in a clear and meaningful way.* - Good written and verbal communication skills.* - Ability to manage multiple tasks and work effectively in a fast-paced environment.* - Comfortable using Microsoft 365 tools.* - A willingness to learn new technologies, systems and ways of working.* - Strong attention to detail and an organised approach to managing work.Personal AttributesWe’re looking for individuals who bring the mindset and behaviours needed to thrive in a fast-paced technology landscape. The most desirable attributes include:* Customer-Focused – You are passionate about understanding user needs and creating solutions that deliver tangible business value.* Curious & Innovative – You enjoy exploring new technologies, asking questions, and finding better ways to solve problems.* Collaborative – You build positive relationships, value diverse perspectives, and work effectively across teams to achieve shared goals.* Take Ownership – You are proactive, accountable, and willing to take responsibility for delivering high-quality outcomes.* Continuous Learner – You actively seek feedback, embrace new challenges, and are committed to developing your skills and knowledge.* Adaptable & Resilient – You are comfortable working in a fast-paced environment and can respond positively to changing priorities and business needs.* Simplify Complexity – You can analyse information, break down problems, and communicate ideas clearly to both technical and non-technical audiences.* Driven by Results – You are motivated to make an impact and take pride in seeing your work contribute to business success.* **AI Proficiency** - You are comfortable using AI tools ethically and effectively to support learning, productivity, innovation and problem-solving.What We'll Do for YouWe offer a supportive and engaging Industrial Placement experience, including:- 25 days’ holiday, plus bank holidays. Annual buy & sell up to five days - Enhanced company pension scheme - Discretionary annual bonus award - Private medical insurance and health cash plan - Life assurance 4x your basic salary - Benefits you can adapt to your lifestyle, such as discounted shopping - A range of wellbeing initiatives, such as employee assistance programme and free financial & mortgage advice - Friends and family day - Opportunities to experience our fantastic cars\\*Qualifying criteria appliesWho Are We?No restraints. No limitations. We don’t simply push boundaries. We completely rethink them. McLaren Automotive exists to create breath-taking performance road cars.It takes a community to do what we do. A diverse group of people with many areas of expertise, united by their passion to deliver visionary products and set new benchmarks.McLaren Automotive commits to equal opportunity for all. Diversity, Equality and Inclusion is at the heart of our impact. It drives our innovation and enables us to truly create something special. Join us on our journey.