IT Incident Coordination Engineer

Experis; England; On-site; GBP 28,000 - 33,000; Full time

Job summary

A global leader in technology support is seeking an Incident Communications and Coordination Engineer for an opportunity on-site in Reading. Join a dynamic team focused on incident management and communications support, ensuring outstanding service delivery during high-severity incidents and benefiting from continuous learning opportunities.

Benefits

Access to continuous learning and development opportunities

Competitive salary and benefits package

Work with cutting-edge technology

Qualifications

• Experience in technical or creative English writing.
• Background in 24x7 production environments or large-scale NOCs.
• Experience in systems monitoring, helpdesk support, or similar roles.

Responsibilities

• Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services.
• Lead incident calls during service outages.
• Develop communication plans during system maintenance.

Skills

Written and verbal communication

Problem-solving

Analytical skills

Organisational skills

Job description

Incident Communications and Coordination Engineer
Location: On-site in Reading

Employment Type: Permanent (via Experis Employed Consultant Model)

Salary: 28,000 per annum. + Benefits

Shift: Sunday to Thursday shift (7:30am to 4pm).

Join a Global Leader in Technology Support and Innovation

Experis is seeking an Incident Communications and Coordination Engineer to join our Employed Consultant team, working on-site with a leading multinational technology company in Reading. This is a fantastic opportunity to be part of a high-performing, award-winning organisation that prioritises investing in its people.

As part of the ManpowerGroup, Experis is a global consultancy with over 1,000 consultants deployed across 20+ clients worldwide. We're passionate about career development, training, and creating meaningful opportunities for our people.

About the Role

You'll be part of a collaborative global team providing incident management and communications support for internal and external users of Microsoft technologies, including Office 365, SharePoint, Exchange, and Lync. This role is critical in ensuring timely, clear, and effective communication during high-severity incidents.

Key Responsibilities

• Troubleshoot escalated issues across Exchange, SharePoint, Lync, and other services
• Lead incident calls during service outages
• Develop and execute communication plans during system maintenance
• Deliver communications within strict SLAs
• Coordinate with remote support teams and internal IT groups
• Execute disaster recovery procedures when required
• Provide detailed analysis and reporting on key service indicators

What We're Looking For

• Strong written and verbal communication skills
• Experience in technical or creative English writing
• Background in 24x7 production environments or large-scale NOCs
• Excellent problem-solving, analytical, and organisational skills
• Experience in systems monitoring, helpdesk support, or similar roles

Why Join Us?

• Be part of a global consultancy with a personal approach
• Work with cutting-edge technology in a high-impact role
• Access to continuous learning and development opportunities
• Competitive salary and benefits package

People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas.