IT Incident Analyst

Do you get a buzz out of problem-solving and fixing things? Are you a strong communicator? Do you have good knowledge of IT and incident management?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.

We're proud to be a Top 50 Inclusive employer. We're a signatory of the Women in Finance and the Race at Work Charter and we're Disability Confident Committed.

What does the role involve?

Reporting to the Incident and Problem Manager, as an IT Incident Analyst, you'll play a key role in managing and responding to incidents. You'll respond promptly to incidents and will ensure thorough investigations are carried out. You'll also contribute to ongoing problem resolution efforts.

This role has an “on-call” rotation, with one week per month dedicated to handling out-of-office incidents. You'll work from our Leeds Office on a hybrid basis (1-2 days per week).

Some Of Your Key Duties Will Include:

• Leading on major incidents and actioning improvement measures
• Producing regular analysis and key metric reporting on incidents and problems
• Maintaining accurate incident records and reports, ensuring compliance with company standards
• Coordinating and driving conference calls with fellow Novuna IT colleagues and external suppliers

What are we looking for?

You are an influencer and dynamic communicator with a natural ability to build and maintain strong relationships with stakeholders. You have excellent communication skills that allow you to connect and lead conversations with ease. Your creative approach to problem-solving and your thirst for knowledge make you a valuable asset to the team. You're not just a problem-solver, but also a relationship-builder who thrives in collaborative environments, inspiring trust and driving impactful results.

Also, We're Looking For The Following:

• Experience of incident and problem management
• Ability to analyse statistics and data
• Excellent presentational skills
• Experience with Microsoft Office, Excel, ServiceNow
• ITIL Certification
• Understanding of Cloud technologies (Azure/AWS)

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a chance to make a difference, opportunities to learn, and time to shine.

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

• Flexible hybrid working
• 25 days' holiday, plus bank holidays and the option to buy/sell 5 days
• Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you.

Novuna has been named one of the top 50 most inclusive employers for the fourth year running and this is also reflected in our recruitment process. We are committed to ensuring our application process is inclusive and accessible to all candidates.

We're Disability Confident Committed, so if you're a person with a disability, if you're neurodivergent, or if you have a condition that you believe may affect your performance during our selection process, we'll be happy to make reasonable adjustments to our processes for you.