IT Hub Lead

Job title: IT Hub Lead
Ref: 40378
Division: Digital Transformation
Location: Reading - Clearwater Court - RG1 8DB
Contract type: Permanent
Full/Part-time: Full-time
Salary: Offering up to £42,000 per annum depending on experience
Job grade: B
Closing date: 03/04/2025

As the IT Hub Lead, you will be responsible for supporting the streamlining processes related to customer onboarding for starters, movers, and leavers, and ensuring smooth operations of IT stock management, peripherals, printer support, and meeting room equipment services. You will also liaise with suppliers and stakeholders to drive service excellence.

What you’ll be doing as an IT Hub Lead:

• Lead, mentor, and manage the IT Hub Engineers, fostering a positive and collaborative team environment.
• Oversee daily operations of the IT Hub, ensuring workloads are effectively prioritised and distributed.
• Ensure timely resolution of 2nd line support requests, maintaining SLAs and quality standards.
• Review procurement needs and work with suppliers to ensure timely delivery of IT equipment.
• Ensure the smooth onboarding, relocation, and offboarding of employees by managing IT requirements for starters, movers, and leavers.
• Collaborate with HR and other departments to anticipate and fulfil user needs efficiently.
• Build and maintain strong relationships with external suppliers and service providers.
• Work with internal stakeholders to identify and address IT service improvements.
• Drive a customer-first culture within the IT Hub, ensuring all interactions are professional and friendly.
• Produce regular reports on team performance, stock levels, and service metrics.
• Identify and implement innovative solutions to meet evolving organisational needs.

Base location: Clear Water Court Reading - Weekly / Daily travel is required to London, Swindon or sites as required as part of our service.

Necessary requirements for the role: MUST have a valid UK driving licence

What you should bring to the role:

• Full UK driving licence
• Experience in a senior or leading role
• IT management experience within a large IT organisation
• Experience of delivery within a complex IT operational environment
• Excellent interpersonal skills and proficiency in stakeholder communication
• Expert in technical and problem-solving techniques
• ITIL qualification or equivalent

What’s in it for you?

• Competitive salary: Up to £42,000 per annum depending on experience
• Annual Leave: 26 days holiday per year increasing to 30 with the length of service (plus bank holidays)
• Generous Pension Scheme: Through AON
• Access to various benefits to support your health, wellbeing, and finances – from health MOTs and physiotherapy to Cycle to Work schemes and life assurance.

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements, and excellent benefits.

Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse, and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. Our aim is to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues, and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.