IT Helpdesk Technician - 2nd Line

Computerworld Personnel Ltd; Portishead Point; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company is looking for a 2nd Line Helpdesk Technician based in Wiltshire. This role involves supporting multiple offices in the South West by resolving IT issues, managing equipment, and contributing to IT projects. The ideal candidate will have strong IT support skills and experience with helpdesk operations.

Benefits

25 days holiday + bank holidays

Birthday off

Additional days discretionary

Death in service

Medicash

Socials

Qualifications

• Experience in Helpdesk support/IT support.
• Proficient in phones and tablet support.
• Skills in Remote Support and Networking.

Responsibilities

• Providing second-line support for hardware and software.
• Managing user onboarding and offboarding.
• Installing and maintaining IT equipment.

Skills

Helpdesk support

Networking (DNS & DHCP, TCP/IP)

Remote Support

Exchange

Active Directory

Printer troubleshooting

Education

IT Qualifications

Job description

IT Helpdesk Technician - 2nd Line

I am seeking a 2nd Line Helpdesk Technician to be based in Wiltshere while working occaisionaly at different offices in the South West.
The right 2nd line Helpdesk Technician will be a part of the IT team, working with staff and customers over multiple offices covering all IT support issues including hardware and software while also analysing IT software trends feeding back to the Head of IT to help execute the company's goals and vision.

Benefits of this role include:

• 25 days holiday + bank holidays
• Birthday off
• Additional days discretionary
• Death in service
• Medicash
• Socials

Key Responsibilities

• Providing second-line support and resolving day-to-day technical issues across hardware, software, and user access.

• Managing user onboarding and offboarding

• Installing, configuring, and maintaining IT equipment

• Liaising with end-users to identify and address technical problems quickly and effectively.

• Responding promptly to system outages and IT incidents to minimise disruption.

• Escalating complex issues where necessary.

• Replacing or repairing equipment

• IT Projects

Skills and Experience

• Helpdesk support/IT support experience
• Phones and Tablet support
• Networking (DNS & DHCP, TCP/IP)
• Remote Support
• 365
• Azure
• VoiP Telepphone Systems
• Exchange
• Active Directory
• Printer troubleshooting

Desirable

• IT Qualifications
• Telephone troubleshooting

This is a fantastic opportunity with an exciting client, apply now to not miss out! - Salary disclosed on application

If you are interested in this position please click 'apply'.

Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors.

Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.