IT Helpdesk Technician

DEKA Research & Development; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in engineering innovation is seeking an IT Helpdesk Technician to enhance their support team. The role involves managing helpdesk inquiries and providing essential desktop support, particularly with Linux systems. Ideal candidates will possess a technical degree and experience in a similar fast-paced environment, coupled with strong communication and organizational skills.

Qualifications

• Two years technical degree required.
• Three years helpdesk experience preferred.
• Strong focus on Linux support necessary.

Responsibilities

• Support the IT Helpdesk process.
• Complete helpdesk requests accurately and professionally.
• Build, image, and install new PCs, refurbish used ones.

Skills

Customer Service

Organizational Skills

Communication Skills

Linux

Windows

Basic Networking

Computer Diagnostics

Active Directory

Inventory Management

Education

Two year technical degree or equivalent

Job description

DEKA R&D Corp is looking for an IT Helpdesk Technician to support DEKA’s engineering efforts. This candidate will be a point of contact for all helpdesk inquiries via phone, email and walk-ins, with an emphasis on Linux end user / desktop support. Candidate should have a good customer service background, strong organizational and communication skills, a strong technical knowledge of computers and the ability to work in a team environment. Previous experience working in a fast paced IT support environment preferred.

How you will make an impact:

• Support the IT Helpdesk process by responding to incoming calls and emails
• Complete helpdesk requests in an accurate, timely and professional manor
• Build, Image and install new PC’s and refurbish used PC’s
• Maintain a clean work area

Skills you will need to be successful:

• Two year technical degree or equivalent
• Threeor more years helpdesk experience
• Basic Networking experience
• Computer Diagnostic experience
• Linux and Windows experience with a main focus on Linux
• Thorough understanding of IT concepts and terminology
• Good organizational and communication skills a must
• Microsoft Active Directory experience
• Basic inventory experience
• Ability to learn new software applications quickly

About DEKA:

One hour from the beach, Boston, and the mountains, the historic Amoskeag Millyard once housed the largest textile mills in the world. It is now home to DEKA Research & Development, where we are taking the same innovation and cutting-edge technology into the modern age.

Behind DEKA’s brick walls sits a team of professionals who strive to make a difference every day through thoughtful engineering, design, and manufacturing. Here at DEKA, some of the most innovative and life-changing products of our time are created, and new ideas are always welcome and explored.