IT Helpdesk Technician

Office Angels; Grays; On-site; GBP 35,000; Full time

Job summary

A leading company seeks an enthusiastic IT Helpdesk Technician to support technology needs within a dynamic team. The role involves providing user support, configuring hardware, and managing software licenses while offering opportunities for technical growth and a collaborative workplace.

Benefits

Opportunities for technical growth and career development

Flexible working arrangements

Access to training resources and certification support

Qualifications

• Proficiency in Microsoft 365 and Azure administration.
• Experience supporting Windows operating systems.
• Mobile Device Management (MDM) experience.

Responsibilities

• Provide first-line user support via IT helpdesk.
• Prepare and configure hardware for new staff.
• Support user account management and security policies.

Skills

Microsoft 365 Administration

Problem Solving

Customer Service

Communication

Education

IT-related certifications (e.g., CompTIA A+, Microsoft Certified)

Job description

IT Helpdesk Technician
£35,000 per annum
Thurrock, Essex
Monday-Friday, 8am-5pm

*Must have a driving license to be considered for this role

Are you an enthusiastic IT professional ready to make a difference in a dynamic team? We are seeking a motivated IT Helpdesk Technician to join our client's growing IT operations in the construction industry! If you love solving tech problems and providing excellent support, this is the role for you!

Key Responsibilities:
As an IT Helpdesk Technician, you will play a vital role in supporting our client's technology needs. Your responsibilities will include:

• Preparing and configuring laptops, desktops, and other hardware for new and existing staff.


• Providing first-line user support via the IT helpdesk, resolving technical issues efficiently and professionally.


• Managing and monitoring software licences to ensure compliance and optimise usage.


• Supporting user account management, access permissions, and security policies.


• Assisting with onboarding and offboarding of staff, including IT setup and decommissioning.


• Maintaining accurate asset records for hardware and software.


• Collaborating with other IT team members on exciting projects and upgrades.


• Following IT policies and procedures to ensure consistent service delivery.


• Supporting multiple offices with any IT related queries - including travelling to site

Essential Skills & Experience:
To thrive in this role, you should possess:

• Proficiency in Microsoft 365 administration and support.


• Experience with Microsoft Azure / Entra ID (formerly Azure AD).


• Hands-on knowledge of Microsoft Intune for device management.


• Strong experience supporting Windows 10 and Windows 11 operating systems.


• A good telephone manner and excellent verbal and written communication skills.


• Proven customer service experience, ideally in an IT support environment.


• The ability to work independently and manage your time effectively.


• Mobile Device Management (MDM) experience.

Preferred Qualifications:

• IT-related certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate).


• Experience with ticketing systems and remote support tools.


• Familiarity with ITIL best practises.


• Basic networking knowledge (DNS, DHCP, VPN).

What They Offer:
Joining my client's team means you'll enjoy:

• A collaborative and supportive team environment where your contributions are valued.


• Opportunities for technical growth and career development in an engaging workplace.


• Access to training resources and certification support to help you excel.


• Flexible working arrangements (where applicable) to fit your lifestyle.

If you're excited to be part of a vibrant team and help drive the IT operations forward, we want to hear from you! Apply now and take the next step in your IT career!

Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.