IT Helpdesk Technician

Smiley & Co, Ltd.; Cambridge; On-site; GBP 28,000 - 35,000; Full time

Job summary

A prestigious independent school in Cambridge is seeking an IT Helpdesk Technician to provide technical support across its various sites. The ideal candidate will have a strong background in IT support, excellent problem-solving skills, and the ability to work independently as well as part of a team. The role offers a competitive salary and a range of benefits that promote both personal and professional development.

Benefits

Pension scheme with employer contributions of 13.75%

Free lunch in term time

Access to free on-site gym

Qualifications

• Experience in similar IT Helpdesk environments.
• Ability to prioritise daily tasks effectively.
• Willingness to learn new skills.

Responsibilities

• Deliver outstanding customer-focused support.
• Install and support Microsoft platforms.
• Troubleshoot IT equipment and network issues.

Skills

Excellent problem-solving skills

Strong knowledge of PC hardware

Good communication skills

Flexibility and adaptability

Education

GCSE level qualifications in English and Maths

Tools

Microsoft platforms

Active Directory

Job description

Location: Cambridge

Salary: £28,777 - £34,786 per annum (In line with qualifications and experience)

Vacancy Type: Permanent, Full Time

Closing Date: 17th August 2025

The School is one of the countrys leading independent co-educational day schools for children aged 3-18.

They are committed to providing a very competitive salary and benefits scheme at the same time as offering a wide range of opportunities for personal and professional development. They want their staff to feel engaged and purposeful so that they, in turn, help pupils to be happy and successful.

The Role

The IT Helpdesk Technician role is a technical position within the IT department, acting as the main point of contact for daily technical enquiries. Collaborating with another IT Helpdesk Technician, this role will offer diverse support across all three school sites. Additionally, this role involves assisting senior team members with various technical projects. As a member of the support staff, the IT Helpdesk Technicians ultimate line manager will be the Bursar, however day to day responsibility will be to the IT Manager.

Job Purpose

The IT Helpdesk Technicians purpose is to provide an excellent level of support to the school community. This will include setting up and maintaining equipment, troubleshooting problems and providing technical advice and best practice. The IT Helpdesk Technician supports all three schools. It is therefore a requirement of the role that the IT Helpdesk Technician is flexible in their approach and able to work both independently and as part of the broader IT team.

Key Responsibilities

• Deliver outstanding customer-focused support to a diverse and dynamic user community
• Install, upgrade, configure and support Microsoft platforms using tools like Intune
• Provide hardware and software assistance for desktop and laptop computers, as well as printers, photocopiers and telephones
• Troubleshoot, diagnose and resolve issues related to IT equipment and network infrastructure, including user errors and hardware/software faults
• Take proactive measures to prevent common, recurring or foreseeable issues
• Manage user accounts, passwords and security permissions through Active Directory
• Support audio-visual equipment, including display screens and auditorium projectors
• Create and maintain documentation such as guides, procedural documents, reports and asset registers
• Perform administrative tasks and other functions to ensure the smooth operation of the IT department
• Promote and safeguard the welfare of children and young persons for whom you are responsible and with whom you come into contact.
  
  

Skills And Qualifications

• Good general level of education with GCSE level qualifications in English and Maths
• Experience in similar IT Helpdesk environments
• Ability to prioritise daily tasks effectively
• Ability and willingness to learn new skills and role
• Excellent problem-solving skills and initiative
• A strong knowledge of PC hardware, Windows platform and application support
• Knowledge of audio-visual equipment
• Good communication, organisational and interpersonal skill
• Empathy for pupils, staff and the community
• Flexibility and adaptability
• The ability to work collaboratively and supportively with colleagues within school
• The ability to work both independently and as part of a team.
  
  

Benefits

• Pension scheme with employer contributions of 13.75%
• Death in service of 3 x salary
• Free lunch in term time
• Free on site parking (subject to availability)
• Cycle to work scheme
• Access to free on-site gym (subject to time restrictions)
• Free weekly swim sessions in their new sports centre
  
  

To Apply

If you feel you are a suitable candidate and would like to work for this reputable School, please click apply to be redirected to their website to complete your application.

Safer Recruitment: The school is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection screening appropriate to the post including references from previous employers, a Disclosure and Barring Service check at the enhanced level, as well as eligibility to work in the UK (in compliance with UK immigration regulations). All work carried out at the school on a regular basis amounts to regulated activity. This role is also exempt from the Rehabilitation of Offenders Act 1974.

Safeguarding and promoting the welfare of children is everyone's responsibility. The school is committed to acting in the best interests of the child so as to safeguard and promote the welfare of children and young people. The school requires everyone who comes into contact with children and their families to share this commitment. Interviews will be conducted in person, and they will explore candidates suitability to work with children.

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