IT Helpdesk Technician

Kendall Kingscott Ltd; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A dynamic consultancy firm is seeking a proactive 1st Line IT Helpdesk Technician to provide technical support across regional offices. The role emphasizes excellent customer service and collaboration within the IT team, supporting a smooth tech environment. Ideal candidates should have a background in IT support, strong communication skills, and a commitment to ongoing professional development. Opportunities for training and growth are offered.

Benefits

Hands-on training

Professional development opportunities

Supportive team environment

Qualifications

• Experience in a technical IT support role is essential.
• Strong verbal and written communication skills are necessary.
• Ability to troubleshoot problems effectively.
• Must manage and prioritize workload independently.

Responsibilities

• Serve as the first point of contact for IT support.
• Deliver customer service via phone and email.
• Collaborate with higher-level support teams.
• Log and update support tickets accurately.

Skills

Technical IT support experience

Excellent communication skills

Troubleshooting abilities

Professionalism and discretion

Commitment to learning

Tools

Microsoft Windows

IT service desk operations

Microsoft 365

Mobile Device Management tools

Networking basics

Job description

Looking to kickstart your career in IT? We’ve got a great opportunity for someone with a passion for tech and drive to learn, to join our supportive and forward-thinking team!

We are looking for a proactive and customer-focused 1st Line IT Helpdesk Technician to join our growing IT team. In this key support role, you will be responsible for delivering first-class technical assistance to staff across our regional offices. The ideal candidate will be enthusiastic, technically capable, and eager to develop their skills in a fast-paced and collaborative IT environment.

At Kendall Kingscott, technology plays a vital role in helping us deliver high-quality design and consultancy services across the built environment. Our IT team ensures that every part of the business stays connected, secure, and supported – and this role is a key part of that. As a 1st Line Helpdesk Technician, you’ll be the go-to person for staff across our offices, making sure their tech runs smoothly.

We’re a people-first business with a collaborative culture and a strong track record of investing in our employees. Whether you’re starting your career or looking to build on existing experience, we’ll support you with hands-on training, professional development, and the opportunity to work alongside a knowledgeable and approachable IT team.

Your role in the team

• Serve as the first point of contact for IT support, providing timely assistance to end users.
• Deliver high-quality customer service via phone, email, and the IT ticketing system.
• Collaborate closely with 2nd and 3rd line support teams for issue escalation and resolution.
• Contribute to IT onboarding processes, including staff inductions and basic training.

Individual duties

• Provide responsive 1st line support for hardware, software, and network-related issues.
• Reset user passwords, unlock accounts, and manage user access permissions.
• Log, track, and update support tickets accurately and communicate ticket progress to users.
• Install, configure, and decommission desktops, laptops, peripherals, and mobile devices.
• Maintain the IT asset register, including hardware inventory and software licensing.
• Assist in the creation and maintenance of internal IT documentation and knowledge base content.
• Support the secure recycling and disposal of outdated IT equipment.
• Carry out additional admin tasks to support the wider IT support function.

Skills And Requirements

• Previous experience in a technical IT support or helpdesk role.
• Excellent verbal and written communication skills.
• Strong troubleshooting and problem-solving abilities.
• Proven ability to manage and prioritise workload effectively and independently.
• High level of professionalism and discretion, especially when handling sensitive information.
• Committed to continuous learning and professional development, including relevant certifications.

Knowledge of

• Microsoft Windows desktop environments (Windows 10/11).
• IT service desk operations and customer service best practices.
• (Desirable) Apple Mac, iOS, and mobile device support.
• (Desirable) Microsoft 365 and cloud-based admin portals.
• (Desirable) Mobile Device Management tools such as Jamf or Intune.
• (Desirable) Software packaging and deployment for Windows or Mac.
• (Desirable) Networking basics (DNS, DHCP, VPN).
• (Desirable) Cyber Security principles and frameworks, including Cyber Essentials.

Kendall Kingscott is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary services to a wide range of sectors.

We are committed to fostering an inclusive workplace that welcomes individuals from all backgrounds, experiences, and perspectives. We firmly believe that embracing and celebrating the diversity in our workforce makes us a stronger and more innovative company.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.