IT Helpdesk Technician

4Com Plc; Bournemouth; On-site; GBP 22,000 - 27,000; Full time

Job summary

A telecommunications company in Bournemouth is seeking an IT Helpdesk Technician to provide technical support to customers. You will be responsible for maintaining systems and assisting the technical team. Candidates should have experience in customer service and knowledge of VOIP and networking. The role offers a competitive salary and various benefits including holiday, discounts, and opportunities for progression.

Benefits

Competitive salary

24 days holiday plus bank holidays

Refer a friend scheme

Vodafone Advantage Discount

Discounted gym membership

Employee Assistance Programme

Cycle to work scheme

Qualifications

• Experience in customer service, 1st and 2nd line support.
• Experience with Android applications.
• Strong knowledge of VOIP and networking, including routers and switches.

Responsibilities

• Providing technical telephone support to customers.
• Maintaining high customer service standards.
• Installing, updating, and maintaining relevant software.

Skills

Customer service experience

1st and 2nd line support

Strong knowledge of VOIP

Networking skills

Good communication skills

Strong organizational skills

Job description

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Our Technical Support Specialist team is a motivated and enthusiastic group, and we are looking for like-minded individuals who are outgoing and thrive in a fast-paced environment. We excel in everything we do and pride ourselves on excellent training and ongoing support to provide you with the tools you need to succeed.

As a IT Helpdesk Technician, you will be responsible for providing technical telephone support to our customers to maintain their systems. You will support the technical teams as needed and resolve any faults professionally and promptly.

Please note, this role is an office-based position in Bournemouth.

Benefits for an IT Helpdesk Technician choosing to work with 4Com include:

• Competitive salary of up to £27,000 DOE.
• Opportunities for future progression.
• 24 days holiday plus bank holidays (increasing by 1 day each year).
• Refer a friend scheme.
• Vodafone Advantage Discount.
• Monthly company targeted draw and incentivized lunches.
• Discounted gym membership.
• Employee Assistance Programme.
• Cycle to work scheme.

Additional responsibilities include:

• Providing technical telephone support to customers using remote tools to resolve faults or inquiries related to their telecommunications system.
• Maintaining high customer service standards by keeping customers updated on the progress of their faults or inquiries.
• Installing, updating, and maintaining relevant software and systems.
• Using remote troubleshooting tools to diagnose and resolve hardware and software issues.
• Reporting third-party faults and passing them to the relevant department.
• Supporting the technical team in other areas as required.
• Logging all customer interactions accurately in our database.

The successful applicant will have the following:

• Experience in customer service, 1st and 2nd line support.
• Experience with Android applications.
• Strong knowledge of VOIP and networking, including routers, switches, and IP addresses.
• Good communication skills both on the phone and in person.
• The ability to thrive in a fast-paced environment.
• Strong organizational skills and enthusiasm for all duties.

If the role of IT Helpdesk Technician sounds like the right job for you, please get in touch with us!

Please note, full 'Rights to Work in the UK' checks will be completed during the interview process.