IT Helpdesk Support

Proactive.IT Appointments Ltd.; Metropolitan Borough of Solihull; On-site; GBP 25,000; Full time

Job summary

A technology service provider in Solihull is seeking an IT Helpdesk Support professional to provide technical assistance to internal teams and a network of dealers. The ideal candidate will have up to 2-3 years of experience in IT support, strong problem-solving skills, and the ability to communicate technical issues clearly to non-technical users. This role offers a salary of up to £25,000 and various benefits, including private medical insurance, 25 days holiday, and company pension.

Benefits

25 days holiday + bank holidays

Private medical insurance

Healthcare cashback plan

Company pension

Free secure onsite parking

Qualifications

• Up to 2-3 years’ experience in a technical support role.
• Confident communicator with strong problem-solving skills.
• Comfortable explaining technical issues to non-technical users.

Responsibilities

• Provide first-line support for internal users and wider network.
• Troubleshoot desktops, laptops, mobile devices, and software.
• Support printers, scanners, meeting room tech, and booking systems.

Skills

Technical support

Problem-solving

Customer communication

Job description

IT Helpdesk Support | Solihull | Up to £25,000 + Benefits

Our client is looking for an enthusiastic IT professional to join their team onsite in Solihull. If you’ve got up to a couple of years’ experience in IT support and are ready to take the next step, this could be a great opportunity to build on your skills in a hands-on environment.

You’ll be providing technical support to both internal teams and a wider dealer network, covering a broad range of hardware, software, and systems. A great chance to grow your technical exposure as part of a supportive team.

What You’ll Be Doing:

• First-line support for internal users and wider network
• Troubleshooting desktops, laptops, mobile devices, and software
• Supporting printers, scanners, meeting room tech, and booking systems
• Handling daily IT tasks and documentation

About You:

• Up to 2-3 years’ experience in a technical support role
• Confident communicator with strong problem-solving skills
• Comfortable explaining technical issues to non-technical users
• Organised, proactive, and collaborative

Location: Fully onsite in Solihull

Salary: Up to £25,000 depending on experience

Benefits Include:

• 25 days holiday + bank holidays
• Private medical insurance (individual cover)
• Healthcare cashback plan
• Company pension
• Free secure onsite parking

Hours: Monday to Friday, 37.5 hours/week

On-call rota: Involves occasional weekend remote system checks on a rotating basis — paid overtime applies