IT Helpdesk Analyst - Starters, leavers and moves

Squeaky Wheel Promotions; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading scientific facility is seeking an experienced Helpdesk Analyst to provide IT support for staff. Responsibilities include managing IT for new starters and leavers, resolving complex IT issues, and ensuring adherence to security policies. The role offers an exceptional benefits package and opportunities for professional development.

Benefits

26 days annual leave

Christmas closure

Public holidays

2 annual volunteering days

Flexible working hours

Defined benefit pension scheme

Access to nursery, cafes, and sports facilities

Relocation allowance

Qualifications

• Recent relevant IT Helpdesk experience required.
• Further qualifications and relevant Professional Certification desirable.

Responsibilities

• Manage IT for starters, leavers, and office moves.
• Provide 1st and 2nd line support to staff.
• Resolve user calls and monitor adherence to IT Security policy.

Skills

Microsoft Windows 11

Microsoft Office 2019

Networking

Printer Support

Education

A Level

Job description

About Us

Diamond Light Source is the UKs national synchrotron; a huge scientific facility designed to produce very intense beams of X-rays, infrared, and ultraviolet light. Our scientists use the light to study a vast range of subject matter, from new medicines and treatments for disease to innovative engineering and cutting-edge technology.

Diamond is one of the most advanced scientific facilities in the world, and its pioneering capabilities and talented staff are helping to keep the UK at the forefront of scientific research.

About The Role

We now have an opportunity for an experienced Helpdesk Analyst to manage IT for our starters, leavers and moves, and to provide 1stand 2ndline support to Diamond staff.

Responsibilities Will Include

• IT provision for starters, leavers and office moves tasks:
• Setup starters - account, permissions, and equipment.
• Action leavers - disable and remove permissions.
• Action IT for office moves.
• Provide 1st and 2nd line support to Diamond staff and users for all systems in use including hardware and software.
• Resolve, record, and track user calls to completion, keeping the user informed of progress, on many occasions dealing with complex IT issues covering hardware and software which crosses the boundaries of Science, Technical and corporate IT systems.
• Ensure and monitor user adherence to IT Security policy in force including Anti-Virus software, IT security and governance.
• Work with other Diamond IT groups to analyse and fix user issues, often liaising and co-ordinating with internal and external systems providers.
  

About You

You should be educated to A Level standard or equivalent, with further qualifications and relevant Professional Certification desirable.

You will demonstrate recent relevant IT Helpdesk experience, particularly with skills including Microsoft Windows 11 and Microsoft Office 2019 and MS365 and PC, laptop, networking, and printer support.

You will demonstrate a proactive approach with good organisation skills, along with excellent communications and interpersonal skills.

Benefits

Diamond offers an exceptional benefits package to support staff in achieving a positive work/life balance. This includes 26 days annual leave plus Christmas closure, public holidays, 2 annual volunteering days and flexible working hours. We also offer an excellent defined benefit pension scheme. Staff also have access to a range of amenities on site including a nursery, cafes, a restaurant and sports and leisure facilities. A relocation allowance may also be available where applicable.

To Apply

Please use the online application process to apply and tell us why you believe you are suitable for this role.

The closing date for applications is 1stJune 2025, however, we encourage early applications as some candidates may be interviewed before this date.