IT Helpdesk Analyst - Starters, leavers and moves

TieTalent; Eastleigh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading scientific facility in the UK is seeking an experienced Helpdesk Analyst to manage IT support for staff. The role involves setting up accounts, providing hardware and software support, and ensuring compliance with IT security policies. The candidate should have recent IT Helpdesk experience and strong communication skills. A comprehensive benefits package is offered, including flexible working hours and a pension scheme.

Benefits

26 days annual leave

Flexible working hours

Excellent pension scheme

On-site nursery

Cafes and restaurant

Sports facilities

Volunteering days

Qualifications

• Recent IT Helpdesk experience is essential.
• Proactive approach with good organizational skills.

Responsibilities

• Managing IT provisioning for starters, leavers, and office moves.
• Providing 1st and 2nd line support for hardware and software issues.
• Ensuring compliance with IT security policies.

Skills

Microsoft Windows 11

Microsoft Office 2019

MS365

Networking

Communication

Organizational Skills

Education

A Level or equivalent

Job description

About

Diamond Light Source is the UK’s national synchrotron; a large scientific facility designed to produce intense beams of X-rays, infrared, and ultraviolet light. Our scientists utilize this light to study various subjects, from developing new medicines to advancing engineering and technology.

As one of the most advanced scientific facilities globally, Diamond's pioneering capabilities and talented staff help keep the UK at the forefront of research.

About The Role

We are seeking an experienced Helpdesk Analyst to manage IT support for new starters, leavers, and office moves, as well as provide 1st and 2nd line support to Diamond staff.

Responsibilities Will Include

• Managing IT provisioning for starters, leavers, and office moves: setting up accounts, permissions, and equipment for new starters; disabling permissions for leavers; coordinating IT for office relocations.
• Providing 1st and 2nd line support for hardware and software issues, resolving, recording, and tracking user calls, and communicating progress effectively.
• Ensuring compliance with IT security policies, including antivirus, security, and governance measures.
• Collaborating with other IT groups and external providers to analyze and resolve user issues.

About You

You should have at least A Level standard education or equivalent, with additional qualifications and professional certifications preferred. Recent IT Helpdesk experience is essential, with skills in Microsoft Windows 11, Microsoft Office 2019, MS365, and support for PCs, laptops, networking, and printers. You should demonstrate a proactive approach, good organizational skills, and excellent communication and interpersonal abilities.

Benefits

Diamond offers a comprehensive benefits package, including 26 days of annual leave plus Christmas closure, public holidays, two volunteering days annually, flexible working hours, and an excellent pension scheme. On-site amenities include a nursery, cafes, a restaurant, and sports facilities. A relocation allowance may be available where applicable.

To Apply

Apply online and tell us why you are suitable for this role. The closing date is 1st June 2025, but early applications are encouraged.

Nice-to-have skills

• Networking

Location

Didcot, England

Work Experience

• Systems Administrator
• Desktop Support

Languages

• English