IT Helpdesk Analyst

Opportunity to apply knowledge of IT and develop skillset

Great opportunity for career progression

About Our Client

A fantastic trade looking for a brilliant IT Helpdesk Analyst to join a brilliant team of engineers.

Job Description

1. Assist employees with IT-related issues, including hardware, software, and network problems.
2. Deal with, review and qualify IT support tickets received via the Jira ticketing system.
3. Maintain detailed records of support requests and resolutions.
4. Ensure protection systems (eg anti-virus) are kept up to date.
5. Daily housekeeping tasks to ensure system stability.
6. Escalate issues to the rest of the IT team where required.
7. Set up and configure desktops, laptops, printers, and other peripherals.
8. Diagnose and resolve technical issues promptly to minimise downtime.
9. Perform regular maintenance on IT equipment and software to ensure optimal performance.
10. Provide basic training to employees on IT systems and software usage.

The Successful Applicant

1. Previous experience in an IT support role is preferred but not mandatory.
2. Ideally, experience with remote support tools and ticketing systems.
3. Familiarity with Windows 11 operating system, Microsoft 365 Suite, and common IT hardware.
4. Microsoft, CompTIA A+, Network+, or similar certifications preferred but not mandatory.

What's on Offer

• Fantastic benefits available
• Hybrid working