IT Helpdesk Analyst

Endeavour Recruitment Solutions; Brighton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company is looking for a Service Desk Analyst in Brighton to provide desktop, server, and LAN support. The role involves troubleshooting, ticket prioritization, and liaising with suppliers to ensure service delivery standards are met. Candidates with the right attitude are encouraged to apply, even if they don’t meet all experiences.

Qualifications

• 2 years experience in a similar role.
• Experience with Windows Desktop O/S, SQL, and Office 365.
• Familiarity with networking principles: switches, routers, VoIP.

Responsibilities

• Maintain computer stations and software.
• Set up new users and liaise with 3rd party suppliers.
• Prioritise tickets and ensure all SLA’s are met.

Skills

Customer Focused

Technical Troubleshooting

Networking

Windows Desktop O/S

SQL

Office 365

Service Desk

Contact Centre Software

Job description

• Technologies: 1st line support 2nd Line Support LAN Support Server Support Windows Linux SQL office 365 Networking Switches Routers Broadband Leased Lines VoIP Cabling Patching firewalls Video Conferencing service desk

Endeavour Recruitment has a new requirement for an experienced Service Desk Analyst for their busy client in Brighton. Our client is seeking candidates who are Customer Focused and can provide technical troubleshooting support at 1 st and 2 nd Line. This is a Desktop, Server and LAN support role. The salary will be commensurate with experience.

Primary responsibilities will be to maintain computer stations and software, set up new users, liaise with 3 rd party suppliers, prioritise tickets and ensuring that all SLA’s are met.

Skillset Required:

• 2 Years’ Experience in a similar role
• Windows Desktop O/S
• SQL
• Office 365
• Networking – Switches, Routers, Broadband, Leased Lines, VoIP and Cabling
• Security – Patching & Firewalls
• Contact Centre Software
• Service Desk and Projects

If you don’t have all of the required experience, then please still apply as our client is keen to find the “right person” for the role regardless of experience.